Sally Wrona Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Greater Denver Area

• 2019 – Delivered net profit objectives, achieving 150% of my goal, generating $38.6 million in new revenue
• Acquisition of new corporate travel business with annual travel spend between $3 and $50 million
• Build and maintain a network of relationships with key procurement executives and preferred suppliers
• Instrumental in acquiring bids for FCM Travel Solutions for national and international business
• Developed and implemented a corporate flagship account acquisition strategy enhancing bid and marketing approach
• Built relationships with national and international Business Development Managers increasing participation and positioning in global bids

Rocky Mountain Chapter

Greater Denver Area

· Achieved 154% of my annual goal. In 2017, I grew my market from $1.7 million to $2.5 million.· Strong focus on building long-term, value-based customer relationships that enable achievement of hotel sales objectives· Provide dependable and thorough customer service to corporate accounts: conducting detailed business analysis, form consultative.

Holiday Inn Denver Stapleton

• Manage corporate accounts ensuring pertinent aspect of solicitation and closing are complete and documented
• Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue
• Investigate and analyze current activities or information in the sales/marketing field and make logical conclusion and recommendations
• Maximize revenue by selling all facets of the hotel to previous, current and potential clients
• Maintain relations with local Convention Visitor Bureau, Chambers of Commerce, corporate travel offices and other public agencies

• Multi-task in a high volume short-term environment
• Have exceeded all room and catering revenue goals since promoted in July
• Generate new business via, in-bound calls, Marriott lead resources, repeat clientele and direct solicitation.
• Works directly with clients and meeting planners gathering necessary information for menu planning, floor plan, room set up, timelines, rental orders, decor, cost and billing details and any other requirements.
• Creates BEOs for distribution, leads BEO discussion for assigned events. Responsible for follow-up circulation and timely communication with proper departments.

• Provided administrative support to Sales, Catering and Event Managers
• Handled all sales and catering inquiries and ensured timely follow-up
• Ensured efficient communication between all departments
• Kept an accurate and detailed Event Order Book

• Processed check-ins and check-outs in a high volume, fast paced environment while maintaining high level attention to detail
• Responded quickly and appropriately to guest concerns to ensure total guest satisfaction
• Quickly learned the area for activities and diversions to provide information and assist inquiring guests
• Lead new hire training and GSS initiatives resulting in a 24% increase in Check-In Experience

• Upheld brand standards by maintaining a friendly, cheerful and courteous demeanor at all times
• Increased effectiveness of Staff’s time by recognizing opportunities for improvement and helping with new systems
• Communicated accurately and cohesively with co-workers both within and outside of my department to provide each guest with a unique and happy experienceThe Heather Golf Course at Boyne Highlands, Harbor Springs, MI Bag.
• Demonstrated friendliness, efficiency and quality service in a State recognized golf course
• Assisted guests with their golf bags to and from cart
• Managed pace of play and coordinated with staff to uphold scheduled tee times

• Animal hospital with boarding and grooming services - 1405 S. Broadway, Boulder, CO
• Handled switchboard operations to answer questions, make appointments, address concerns and communicate with fellow animal hospitals
• Generated end of the day expense reports
• Compiled and prepared confidential medical records for customers and veterinarians

• Processed and managed Reservations at a Four Diamond Resort
• Coordinated the daily cleaning schedule and maintenance requests with staff and guests