Sally Smith Email and Phone Number
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I’m a forward-thinking professional with 18+ years of diverse achievements, including guiding high-level operations, strategy, and growth for F500 companies like Amazon and Boeing. As a visionary leader, I thrive in managing transformations, large teams (3k+), complex programs, and rapid scaling, empowering organizations to realize record-breaking growth. I also forge lasting executive stakeholder relationships to construct strategies and align the overall business vision. With a strong engineering background and multiple Master’s degrees from MIT, I champion data-driven insights, cutting-edge technologies, and performance-focused workplace cultures to drastically increase revenues and exceed all expectations.Supporting these achievements are my exemplary educational qualifications. These include a Master of Business Administration and Master of Science in Engineering Systems from the Massachusetts Institute of Technology, as well as a Master of Science in Materials Science & Engineering from the University of Arizona.Key areas of specialization:Strategy & Visioning / Operations Management / Innovation / P&L / Continuous Improvement / New TechnologyOperational Excellence / Transformations / Change Management / Business Scaling / Engineering ManagementAutomation / Stakeholder Engagement / Thought Leadership / Cloud Services / Workplace Culture DevelopmentSelected highlights from my career:• Received promotions up to strategic Director roles at Amazon. Established a central strategy and operational team to support 26K+ employees, 5 major business units, and $7B+ in annual revenue. • Boosted profitability by reducing operating expenditures (OPEX) 29% after heading the time-sensitive reorganization and transformation of a 600-person+ global strategy and operations team.• Secured 500K+ manual work hours savings, automated 2.7M+ cases, and saved $5M in OPEX as a champion of continuous improvement and data-driven technical capacity planning for global customer support.• Chosen by the Consumer CEO to build out the entirety of the WorkingWell safety program (cited in Jeff Bezos’s 2020 Letter to Shareholders).• Earned multiple promotions at Boeing, including guiding a $150M+, multi-phase production implementation project as the Acting Director and 777 Future Production System Program Manager.• In my free time, I’m a classically-trained pianist (35+ years) and currently learning to play the organ. I also enjoy watercolor painting and bicycling with my husband and children.
Amazon
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Director, Aws Global Services Strategy & Operations LeaderAmazon Oct 2022 - PresentSeattle, Wa, Us• Orchestrate strategic development and integration across AWS Global Services, providing positive impacts throughout the customer’s cloud lifecycle. Use innovative strategic approaches to support training, designing, building, operating, supporting, and expanding with AWS, ensuring the optimal use of a $150M year-over-year budget. • Established a central strategy and operational team from scratch to support 26K+ employees, 5 major business units, and $7B+ in annual revenue, using practices that were scaled to other divisions.• Headed the time-sensitive reorganization and transformation of a 600-person+ global strategy and operations team, enabling a 29%+ YoY reduction in annual OPEX despite lingering pandemic challenges.
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Director, Aws Global Customer Support & Frontline SupportAmazon Jun 2021 - Oct 2022Seattle, Wa, Us• Led a 2.2K-person global team of technical customer support (CS) professionals serving all AWS customers and other needs, building a culture centered on customer satisfaction and operational excellence. • Selected to take on an additional Director-level statement of work (Frontline Support) overseeing operations functions involving 16K+ multinational technical employees/$2.2B in revenue. • Received commendations for decisive leadership while driving forecasting, resource planning, technical training, continuous improvement, automation, tooling and software development, and employee experience efforts in a rapidly growing business.
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Director, Workingwell & Wellness Services, Worldwide Workplace Health & SafetyAmazon Feb 2019 - Jun 2021Seattle, Wa, Us• Chosen by the Consumer CEO to design and build out the entirety of the WorkingWell safety program (cited in Jeff Bezos’s 2020 Letter to Shareholders), acting as a subject matter expert with health and safety practices and trends. • Awarded Ragan’s Top Women in Wellness & HR and was selected to provide presentations to internal conferences and government officials on the program, earning a reputation as a thought leader.• Delivered a 20-25% reduction in musculoskeletal disorder risk and injury occurrence while positively impacting associate and leadership engagement, ranking among the top of all director-level employees.
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Director Of Operations, Fulfillment (Fc) Center General ManagerAmazon Feb 2017 - Feb 2019Seattle, Wa, Us• Led and improved a 1M sf facility with an operations team of 3K+ employees (150 managers), conducting in-depth research to understand and address performance gaps for a facility serving millions of customers. • Built and nourished a collaborative, customer-focused culture that exceeded goals for quality, customer experience, and productivity while opening the door for further process improvements.
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Director (Acting), 777 Future Production System Program ManagerBoeing May 2015 - Feb 2017Arlington, Va, Us• Supervised a $150M+, multi-phase production implementation project for a flexible, automated, and safer factory for 777/777X airplane production, providing decisive technical and operational guidance as an engineering expert. -
Sr. Manager, 787 Airplane Development Quality Engineering LeaderBoeing Jun 2014 - May 2015Arlington, Va, Us• Selected to lead a highly-visible complete battery inspection, rework, and testing effort to bring the 787 into the air again after being grounded due to related issues. Achieved a perfect safety record, exceptional turnaround times, and an unprecedented 0.3% defect rate.
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Manager, 787 Supplier Management Operations ManagerBoeing Nov 2013 - Jun 2014Arlington, Va, Us
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Sr. Manager (Acting), 787 Production ManagerBoeing Jul 2012 - Nov 2013Arlington, Va, Us
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Graduate Research FellowAmgen Jun 2011 - Dec 2011Thousand Oaks, Ca, Us -
Lead Operations EngineerRaytheon Missile Systems Jul 2006 - May 2010
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Nanotechnology Laboratory AssistantWashington University In St. Louis May 2005 - Jan 2006St. Louis, Mo, UsCollaborated with NASA-Glenn Research Center’s Microgravity Center to characterize lunar dust. Co-authored "Aerosol Measurements of the Fine and Ultrafine Particle Content of Lunar Regolith."
Sally Smith Skills
Sally Smith Education Details
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Massachusetts Institute Of TechnologyMaster Of Business Administration - Mba -
Massachusetts Institute Of TechnologySystems Engineering
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University Of ArizonaMaterials Science & Engineering
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Washington University In St. LouisMechanical Engineering
Frequently Asked Questions about Sally Smith
What company does Sally Smith work for?
Sally Smith works for Amazon
What is Sally Smith's role at the current company?
Sally Smith's current role is Executive Leadership | Strategy Development | Operations Management | Transformations | Emerging Technologies | Program Management | Thought Leadership | Innovation | Amazon | Boeing.
What is Sally Smith's email address?
Sally Smith's email address is sa****@****ail.com
What schools did Sally Smith attend?
Sally Smith attended Massachusetts Institute Of Technology, Massachusetts Institute Of Technology, University Of Arizona, Washington University In St. Louis.
What are some of Sally Smith's interests?
Sally Smith has interest in Education.
What skills is Sally Smith known for?
Sally Smith has skills like Lean Manufacturing, Cross Functional Team Leadership, Manufacturing, Engineering, Project Management, Process Improvement, Leadership, Six Sigma, Process Engineering, Management, Root Cause Analysis, Strategy.
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