Sally Blake Fcii Email & Phone Number

England, United Kingdom

England, United Kingdom

Zurich, Zurich, Ch

Leading our UK business to set and deliver diversity targets through sustainable inclusive practices and behavioursKey Responsibilities:- Engaging with internal subject matter experts and external organisations to identify high-impact opportunities to improve diversity.- Shifting the dialogue around DEIB from an HR topic to a strategic business challenge, using storytelling and data to demonstrate impact and relevance throughout the organisation. - Evolved the use of data to define and measure progress on inclusion and to focus diversity activity.- Developed a new 2022-2025 strategy for diversity and inclusion, working with senior leaders from across the business to create function implementation plans.

Zurich, Zurich, Ch

Part time four month secondment to support Group Sustainability across a number of key initiatives, including a global knowledge hub and strategy design templates for local leadership teams.

Zurich, Zurich, Ch

Key Responsibilities:- Engaging with suppliers, industry specialists and cross industry research groups to build a strong awareness of trends and innovations, both from within the insurance industry and the wider customer-experience market. - Evolving the use of internal and supplier MI to drive industry-leading customer insights and an enhanced customer experience.Key Achievements: - Led the deployment of a new process and system for claims Transactional Net Promoter Score (TNPS), increasing survey volumes from 1% of claims to 5%, giving greater insight into the customer experience and facilitating continuous improvement.- Development of an interactive customer experience dashboard, enabling performance evaluation at individual, team and function level.

Zurich, Zurich, Ch

Key Responsibilities:- Managing a team of four, responsible for maintaining and evolving solutions post-delivery to facilitate a secure and stable working environment for one third of claims staff.- Leading automation and cognitive projects.- Assessing applications and software, along with market and customer research to anticipate potential developments and prepare a strategy accordingly. - Employing change leadership skills and techniques to ensure smooth transitions.Key Achievements:- Reduced the number of open issues from 41 to 5 in six months through effective prioritisation and resource allocation, and enhanced communication.- Delivery of a cognitive claims assessment solution, leading saving 6000 hours annually.

Zurich, Zurich, Ch

Key Responsibilities:- Managing the Accidental Damage team on a day to day basis, including capacity management and operational planning. - Reviewing technical referrals and providing feedback and coaching to handlers.- Coordinating and facilitating training for the department, including liaising with suppliers and experts to provide bespoke courses.Key Achievements:- Saving 10% of annual hours through a review of accidental damage processes.- Led a focused task force of two handlers to review open credit hire claims, closing around 900 claims over a one-month period, improving indemnity spend and reducing leakage.

Zurich, Zurich, Ch

Key Responsibilities: - Providing new business quotations and renewal terms for Directors & Officers and Professional Indemnity insurance. - Building relationships with brokers through face to face, telephone and written communications.- Identifying opportunities and threats within the market.Key Achievements:- Awarded Intermediate Directors & Officers authority within 3 months.- Creation of a new leads and opportunities tracker for the office.

Zurich, Zurich, Ch

Key Responsibilities:- Working alongside the marketing, sales and service, actuarial and underwriting functions to manage Zurich's Personal Lines products. - Identifying trends in customer behaviours and growth opportunities.- Delivering initiatives to improve the customer experience.Key Achievements:- Delivered a saving of around £2500.00 a year, plus an environmental benefit and enhanced customer experience through securing the supply of online vouchers to replace paper vouchers.- Led a documentation review which enabled customised tender responses adapted to customer requirements with minimal intervention, generating £200,000 of new business within three months.

Zurich, Zurich, Ch

Key Responsibilities: - Managing a core portfolio of Accident & Health claims whilst developing a knowledge of Liability and Motor claims.- Shadowing team leaders to acquire a practical awareness of operational planning and workflow management. - Developing a working knowledge of key metrics pertinent to claims.Key Achievements:- Resolved a workflow backlog of three months through the development and execution of an action plan focussed on collaborative teamwork and forecasted planning, achieving day one reporting within six weeks, improving the customer experience and providing capacity for continuous improvement activity.

Zurich, Zurich, Ch

Key Responsibilities: - Analysing large data sets to identify trends in claims performance.- Liaising with internal stakeholders and representatives from a panel of legal firms to plan future strategies for litigation.- Developing initiatives to deliver cost savings through fraud prevention.Key Achievements:- Developed a counter-fraud initiative that reduced average third-party legal costs by £700 per claim within three months.

Winchester, Hampshire, Gb

Key Responsibilities: - Handling claims from receipt through to payment.- Assisting customers through telephone and written correspondence.- Following complaints procedures to achieve successful conflict resolution.

Key Responsibilities: - Customer service- Shift leadership- Till work- Stock rotation- Marketing- Food safety- COSHH and HASAW- Staff training

Key Responsibilities:- Floor and bar work- Customer service- COSHH

Wood Dale, Il, Us

Key Responsibilities:- Party host- Customer service- Basic maintenance

Master Of Business Administration - Mba, Business

Msc, Forensic Archaeological Science

Bsc Hons, Archaeology

Education record