Sally Roberts Email & Phone Number

La Crosse, Wisconsin, United States

Back to the Customer Support Senior KFE Team.

La Crosse, Wisconsin Area

Copy, add styles and transfer content material from Microsoft word into Oxygen.Scope, build and QA products from 9 different lines on 4 different platforms, primarily using Oxygen.Communicate effectively to different colleagues and departments.

La Crosse, Wisconsin Area

Insurance Product Student Support Liaison· Communicate directly with product line managers, marketing and implementations representatives. · Coordinate changes and provide insight into both the student and student support representative experience. · Keep student support team up to date on changes, address feedback and share “wins”.Special Services Accommodations Liaison· Direct support and implementation of ADA accommodation requests for all student support products closely following legal guidelines.Senior Student Support Duties listed from older to most recent · Received large volume of calls.· Provided expert product knowledge in both Securities and Insurance product lines.· Noted, processed and edited orders.· Addressed escalations from students.· Responded to “Contact Us” email inbox inquiries addressing a wide variety of questions and concerns. · Guided KFE student support representatives in a supervisory capacity in the interim while supervisor was on maternity leave. · Trained new hires on BDS platform including OPS3, Course Management, approval inquiries, order placement and edits. · Responded to Falcon social media queries. · Mentored 3 new hires providing support, individual one-on-one training and an introduction of the Kaplan culture, attitude and expectations.· Updated, added and removed articles from communal resource documents.

La Crosse, Wisconsin

∙ Promoted to Student Support Representative II, taking on more responsibilities and projects.∙ Assists with training new hires on phone handling etiquette, proper procedures, order processing and general conduct.∙ Responds to a large call volume of inbound phone calls, emails and voice mails from customers.∙ Provide accurate and timely information on Insurance, Securities, and EcoTech products for sale, explaining different options and tools and state regulations. ∙ Promote the company and products while maintaining friendly rapport.∙ Enter customer profiles and sales orders with attention to detail and accuracy.∙ Maintain comprehensive knowledge of internal systems, state requirements while providing immediate and appropriate assistance to student inquiries.∙ Cross-trained in EcoTech product line.∙ Cross-trained in different supportive roles.∙ Mentor program with new hires.

Chadron, Nebraska

Customer Relations Manager ⠂Contacted service department customers to follow up after their appointments to ensure complete satisfaction with their experience at the dealership with an average of 10 - 20 customers a day. Advertising Manager ⠂Took photos, emailed all appropriate material to publications and proofed returned ads for errors.Internet Manager ⠂Oversaw online inquiries for GMC, Chrysler, Dodge, Jeep & RAM customers. Responded to inquires 24 / 7 / 365 with an average response time of less than one hour. Dramatically improved response times in support of dealership. 100% response rate under 10 minutes managing a customer base with an average of 50-75 leads per month.⠂Developed an internet response system, social media representation plan to attract more customers and formed a customer relations procedure. ⠂Updated social media, dealership sites, inventory management and third party websites with new product information, promotions, announcements and marketing campaigns.⠂Posted vehicles for sale on GM’s SmartAuction website, including meticulous inspection inside and out. Noted and photographed damage and defective equipment on vehicles.Title Clerk ⠂Reassigned titles and Manufacturer of Origin certificates for vehicles - 75-100 per month.Receptionist ⠂Served as central point of contact for customer phone calls on a 10-line phone in a professional and friendly tone. Answered customers’ questions. ⠂Made copies, scanned documents, emailed prospective customers, greeted customers processed paperwork and guided them to proper departments or to waiting room area. Purchased items for staff.⠂Retrieved incoming mail, dropped off outgoing mail and made bank deposits.⠂Typed letters for co-workers and produced custom letterheads, promotional posters, pamphlets, brochures and other internal signage for various departments.

1000 Main Street, Chadron, Ne 69337

Eagle Newspaper Ad Manager, Ad builder, Online Editor, Distribution crew member∙ Fostered former relationships and communication with businesses in town while generating new relationships.∙ Communicated cost and sizing options to interested parties.∙ Built advertisements to customers’ specifications.∙ Published e-versions of newspaper online.∙ 2006 Golden Leaf Award for ad design recipient.∙ Distributed newspapers throughout campus and to businesses within the town.