Category Product Director - Smart+Connected
Greater Grand Rapids, Michigan Area
Responsible for strategy and implementation of IoT space measurement business models, competitive set, offering portfolio, value proposition, data insights, customer experience, processes, and capabilities for new business venture Envisioned and prototyped IoT service offers, long-term IoT roadmap to shift business mix and drive growth in traditional business, episodic and subscription service models, innovative channel-reach strategies, customer experience touchpoints and processes, and critical capabilities Directed rapid development of top-selling IoT episodic workplace consulting service via innovative partnering methodologies and PD&L processes Created new data-insights group and governance system to move beyond descriptive analytics to deliver diagnostics and the start of prescriptive recommendations Developed and implemented episodic customer experience from pre-sell through project closure