Sally Burdett Email & Phone Number

Sheffield, England, United Kingdom

Leeds, England, United Kingdom

1½ years’ experience of delivery, evaluation and management of training of a city team, for the largest provider of purpose-built student accommodation in the countryReviewed training needs of staff and devised and delivered personal development for team members. Worked collaboratively to ensure commitment, became the city contact for support and built.

Led a contact centre team and negotiated sales for four cities. Developed very strong telecommunication and time-management skills.Consistently adhered to strict sales processes, and ensured all customers received excellent and professional service. Undertook a secondment in Sheffield, and co-ordinated a team of temps. Ensured sales processes were.

Leeds, United Kingdom

Responsible for the day-to-day running of a 4* boutique hotel. Co-ordinated the Reception, Food and Beverage, Conferencing and Housekeeping teams during day shifts and out of hours. Worked shifts and provided a point of contact for any customer issues, complaints or feedback at any point, day or night.

Liverpool, United Kingdom

F*B team leader - Responsible for the running of breakfast shifts in a busy city centre hotel in Liverpool. Also undertook duty manager shifts on a rota basis and co-ordinated all departments out of hours.Receptionist - Worked as part of a team to deliver excellent customer service. Provided strong organisational skills and assisted in developing.

Cipd Level 5, L&D, Assoc Member

Ba Honours, English And Communication Studies, 2:1

Activities and Societies: DANSOC member (Dance society), Canoeing Club Keen interest in contemporary and latin styles of dance.

A2 Levels, English, History, Biology And General Studies, Bbcc

Gcses, English (Lit. And Lang.), Maths, Dual Award Science, History, French, Dt (Food), Pe, 2A*, 6As, 1B