Sally Chatelaine Email & Phone Number

Set the strategy for training on new product releases, ongoing education, and onboarding programs. • Lead a team of training and communications professionals who support core changes in the business. • Train my team and department on best practices such as learning design, authoring software, writing and editing, • Spearhead the design and launch of the onboarding programs for core roles. • Strategically partner with business channels to develop training programs to support new product launches, product release, and special projects. • Develop, communicate, and market courses for the business, conveying both subtle and complex messages clearly, as appropriate for the topic and audience. • Recommend new approaches, policies, and procedures to create continuous improvements in courses. • Manage eLearning courses on our learning management system and job aids on our SharePoint site.Led the curriculum design for a successful SAP launch that had a significant change impact on an entire business segment. • Collaborated with SMEs, business leadership, and people in affected roles to understand learning needs and design curriculum. • Trained the trainers on best practices for learning engagement. • Designed the instructor-led and eLearning course templates along with the job aid templates. • Managed eLearning team members and contractors to learn SAP and then write, develop, and deploy engaging eLearning courses and interactive simulations for all affected roles and for future onboarding. • Managed logistics of instructor-led training across the country. • Managed the translation of all training materials and job aids. • Managed communications of all training and related changes for the project. • Managed design, development, and deployment of SharePoint site to provide all training, communications, job aids, and change materials to learners in an easy-to-use format.

Led the learning solutions development for SAP and other internal infrastructure. • Collaborated with SMEs and my team to design the framework for courses designed for specific roles and their use of SAP. • Designed, developed, and deployed training to introduce new collaboration software. • Designed, developed, and deployed new eLearning courses in Articulate 360 (primarily Storyline but also Rise) to provide more learner engagement and provide simulations of SAP in a safe environment. • Created Vyond videos to provide SAP overviews for each value stream so that we could show the roles in action as well as workflows with animations. • Redesigned the vILT recaps using Camtasia and Rise so that learners could return to the exact section they needed and we could share specific sections in other communications, which expanded their reach.Redesigned the internal SharePoint site:• Designed, tested, deployed, and launched a new SharePoint site to house hundreds of job aids, recorded vILT sessions, links to eLearning courses on the LMS, and other relevant materials for all roles who use SAP and corporate-wide for other internal infrastructure applications such as Workday and Microsoft Teams. • Led our team in the process of tagging more than 400 job aids and other training materials so that they would display on the appropriate role pages in the appropriate topics.• Promoted the change in internal communications and training. • Increased site usage immediately and uptick continued beyond launch due to the site’s ease of use and value of the content.

Shakopee, Minnesota

Responsible for designing and developing the learning strategy for sales, partner, product, and colleague training to align with corporate strategic goals. • Plan and develop blended training programs.• Design and build solutions using a variety of learning methods including interactive lessons and simulations, micro-learning, video lessons, webinars, and instructor-led courses. I use software such as the Articulate suite of products, Adobe Creative Suite, Audacity, Vyond, Camtasia.• Manage and deliver training programs from planning to deployment and follow through by tracking results. • Manage, advise, and troubleshoot multiple LMS platforms within the company.• Shoot, edit, and produce videos of our solutions, colleagues, and partners for both internal and customer sites.• Provide professional voice-over scripts and narration for training and videos.• Facilitate FranklinCovey courses to offer professional development to our colleagues. I launched our first course on Unconscious Bias, which we are rolling out to the company.• Received multiple awards for innovation, customer focus, and collaboration.

Remote

Worked with the faculty of various universities to develop online law school courses and with BarBri staff to develop new interactive, online bar review curriculum. Managed timelines and deliverables to ensure timely deployment on the LMS used by the school, e.g., Brightspace by D2L, Blackboard, and Matrix.

Eagan, Mn

Used deep knowledge of industry and products to design, write, and develop relevant, engaging e-Learning courses for both internal and customer audiences in the legal profession. Strategically partnered with business channels and market segments to develop training programs to support new product launches, product marketing campaigns, and special projects requested by business partners. Developed 508 compliance strategy and courses. Improved customer engagement by more than 200% by increasing the usability and content of our customer training site. This resulted in increased Westlaw® pro forma revenue. Developed training within the Westlaw application to encourage migration to WestlawNext®, which resulted in a more than 100% increase in WestlawNext pro forma revenue for those customers.Received multiple awards of Excellence for Customer Focus, Innovation, Speed of Execution, and Collaboration.Certified Usability Analyst. Certified in Advanced E-Learning and Instructional Design.

Lakeville, Mn

Ran all aspects of real estate business including prospecting, following up on leads, listing, selling, negotiating, writing contracts, marketing, client relationships, and business planning. Created monthly business campaigns and listing-specific campaigns to generate prospects and sales. Developed relationships to earn trust and confidence of customers. Successful sales and listings led to Leadership Circle status.

Eagan, Mn

Managed the work of usability specialists assigned to multiple, significant, new development initiatives for westlaw.com® to design easy-to-use applications that met user needs. Managed Editorial Board members, legal writers, newsletter editors, technology writers, and graphic artists. Ensured brand integrity in collaboration with Creative Services, Marketing, Product Development, and executives. Fostered a collaborative, innovative, and respectful environment where team members could thrive.

Eagan, Mn

Created an award-winning newsletter that received rave reviews from both sales field staff and customers. Developed user-focused print and online documentation for all West electronic products, many of which received awards from local and international organizations, such as IMMY and STC.

Minneapolis, Mn

Handled court appearances, legal depositions, and legal research in the commercial litigation department.

Juris Doctor

Ba, Cum Laude, Math & English