Currently, the Chief Operating Officer at Pendragon Management an Accelerate Workforce Solutions CompanyABOUT PENDRAGONSince 1998, Pendragon has been a trusted partner in Workforce Solutions. Our vision is simple yet powerful: to accelerate tomorrow's success by swiftly connecting our customers with diverse talent sources.We're not your run-of-the-mill outfit; we are redefining boutique service by providing bespoke solutions and seamlessly blending automation with the human touch. Our obsession with customer satisfaction anchors our core values, including remarkable customer-centricity, trailblazing energy, passion for positivity, and a commitment to nurture growth.We provide solutions for contingent workforce needs, immigration support, BPO, and MSP services, catering to Australian and New Zealand organisations in talent-thirsty markets.MY BACKGROUNDWith a professional background spanning over two decades, my expertise lies in leading marketing teams within the Professional Services Industry. My focal point resides in delivering B2B marketing strategies and executing Customer Experience (CX) programs tailored for expansive enterprise organisations.My professional journey has encompassed diverse roles across Marketing, Operations, Strategic Planning, and Customer Experience, cultivating a unique and comprehensive perspective on business management.Kicking off my career at a leading London digital advertising agency allowed me to quickly absorb invaluable experience in digital advertising, operations, and project management. This trajectory progressed into the corporate environment, leading in-house marketing and CX teams while concurrently overseeing the management of supplier and agency collaborations.Cumulatively, these roles have collectively contributed to the acquisition and retention of an esteemed cohort of clients, including renowned entities such as Nike, Microsoft (Xbox), Heineken, Fiat, Telstra, Ericsson, ANZ Bank, Accenture, and Volkswagen, among others.Specialisation: Leadership and driving key business strategic prioritiesDigital marketing strategyBrand management (including enhancement programs / rebrands / brand refresh / brand positioning programs)Event ManagementLead generation and GTM programsBuilding culture through our vision, mission, valuesB2B marketing strategies Customer Experience (CX) management (both platform and services focused)Leading all Customer focused departments to ensure cross-function alignment (marketing, sales and delivery) across the APAC regionChange management driver for M&A programs
Listed skills include Digital Media, Social Media Marketing, Digital Marketing, Online Advertising, and 19 others.
