Sally Coney Email & Phone Number

Dallas, Texas, United States

North Dallas, Plano, Frisco, Addison And Richardson Area

Dallas

Customer Liaison for Quill Office Supplies (Division of Staples) • Contract position to support Quill account during the transition from National Envelope to Cenveo in order to ensure continued quality of service and vendor compliance.• Maintained and distributed Excel spreadsheets tracking Cenveo price quotes for key account RR Donnelley.• Performed various customer service and administrative functions as needed.

Frisco Tx

Customer Liaison for Staples Retail and Quill (North American Delivery)• Built trusting working relationships with buyers and sales organization to instill confidence in company performance in areas such as fill rates and on-time delivery.• Reviewed new purchase orders received via EDI daily for discrepancies such as pricing, unit of measure or order size due to truckload requirements .• Coordinated with Production Planning and Scheduling to maximize fill rates prior to releasing orders to warehouses for picking/shipping.• Developed close working relationships with shipping supervisors at multiple plants to take advantage of opportunities to improve fill rates as product became available.• Provided weekly Open Order Report to customer regarding open back orders and expected in-stock dates.• Downloaded Vendor Compliance Violations weekly from Staples Partners web site. Researched validity of violations and either disputed or accepted violation and issued customer credit. Reported findings to management. Team effort resulted in 75% savings on compliance fines.

Richardson Tx

Key Account - College Business ChannelPrimary liaison with Follett HEG, a lease operator of college/higher education bookstores in US and Canada• Processed detailed orders for notebooks and portfolios with college logos/mascots for over 900 schools, ensuring orders were filled in a timely manner and according to each school’s requirement.• Resolved issues by communicating with buyers and interpreting their needs.• Collaborated with graphic artist to create the desired designs for merchandise ordered.• Provided accurate ordering to decrease product returns.• Communicated with planning and manufacturing personnel, including monitoring production and shipping to ensure timely delivery.• Maintained art files for over 900 schools, ensuring all information was up-to-date and readily available.• Reconciled royalty calculations for licensing agencies and reported results online; processed check requests and sent royalty payments.Key Accounts – Commercial Business ChannelManaged multi-million dollar Quill Corporation commercial business relationship• Monitored electronic orders and inventory levels to achieve 97-99% fill rates.• Communicated with production and manufacturing planners to ensure deadlines met.• Resolved customer service issues by collaborating closely with the buyer, establishing a confident and trusting relationship.• Earned Quill’s Customer Service Award.Managed Office Depot relationship – Retail and Catalogue Divisions• Analyzed large orders to ensure optimum freight per load for up to 5 truckloads per order.• Implemented New Store Order Report utilized by shipping department and customer support to ensure complete and on-time delivery for new store openings.• Researched and created weekly status reports regarding purchase orders.

Plano Tx

• Monitored electronic data to generate invoices for $6.7M in monthly revenue.• Oversaw daily activities of three billing clerks.• Identified $300,000 per year of previously unbilled revenue.• Established new customer accounts and managed contract renewals.• Initiated collection calls to expedite payment of delinquent accounts.Previous EDS Responsibilities – Batch Payroll Clerk, Customer Service/Online Credit Unions