Sally Sinclair Email & Phone Number

St. Louis County, Missouri, United States

• Lead a team of Account Managers in providing high quality service to relocation clients. Ensure team continuously builds rapport and establishes strong relationships with clients to protect retention and satisfaction.
• Facilitate regular 1:1’s with AM to discuss progress, address questions/issues and ensure development. Create SOPs.
• Build and maintain client relationships within key RMC accounts; serve as day-to-day contact for relocation accounts.o Handle questions and inquiries from relocation clients and RMCs. Pull appropriate resources/parties.
• Serve as acting director for smaller RMCs to grow business.
• Take lead on liaising cross-departmentally to handle issues and ensure open communication. Identify/report at risk accounts with escalation to sr. management.
• Meet with internal stakeholders to address needs, identify best practices and ensure strategic alignment of daily operations.

Greater St. Louis Area

Operate as key contact for IG's Relocation accounts, managing relationships and ensuring clients have the tools they need to ensure success when managing every relocation situation.- Manage client day-to-day relationships.- Provide timely responses to client inquiries.-Ensure quality comes first and assist IMPACT Group with best practices and processes for.

Chesterfield, MO

• Support a team of 7 field sales representatives and a regional sales manager to reach stretch level sales metrics in a 7 state region. Coordinate meetings, pull multi-faceted reports, analyze data, present information.
• Enabled region to attain 138% of 2016 Quota.
• Organizational efforts led to massive improvements in CRM pipeline management, face-to-face meeting numbers, lead follow-up, and event marketing between early 2016 to early 2017.
• Created a routine of tracking rep success that has led Sales Manager to perform more preliminary and personalized managing techniques.
• Reviewed applicants for new sales roles and conducted phone interviews through in-depth screening process. Assisted with the hiring and on-boarding activity of 3 new Account Executives within 8 months.

Greater St. Louis Area

Managed a caseload of 100+ clients through their transitions with corporate relocations. Provided support in the transferees' overall integration, as well as with the spousal career transition and job search. Conducted thorough needs assessments to create appropriate program plans based on highest level of need and client policy boundaries. Provided.

Maryland Heights, MO

Managed a caseload of between 75 and 100+ clients throughout their relocation process. Conducted thorough needs assessments and created program plans based on priorities, benefit guidelines, and fee allotments. Supported the spouse/ partner throughout their job search by providing informative coaching sessions on job search strategy, interview/ salary.

Maryland Heights, MO

Supported the delivery and coaching model of Vandover by establishing and maintaining relationships with clients and providing quality and focused assistance throughout the acclimation process. Skilled both at locating appropriate resources and at writing thorough research reports. Provided coaching sessions to support the lifestyle and career transition.

Greater St. Louis Area

Conducted thorough research reports to support the career transition of the spouse or partner of the relocating employee. Recognized for creativity and the ability to execute complex research assignments utilizing abstract thinking. Talented writer, proof-reader, and organizer. Proven to complete research assignments efficiently and with a knack for.

Sold and wrote advertisements for local businesses and Truman State University's on-campus organizations. Communicated effectively with the audience, co-workers, and clients throughout the production process. Hosted, wrote, and produced my own nature and animal-related television show.

Planned and coordinated the St. Louis Memory Walk, which included organizing the logistics of the walk, helping participants register and build a team, publicizing for the walk, and working as a liasion between the Alzheimer's Association and corporate sponsors.