Sally Sinclair Email & Phone Number

St. Louis County, Missouri, United States

Lead a team of Account Managers in providing high quality service to relocation clients. Ensure team continuously builds rapport and establishes strong relationships with clients to protect retention and satisfaction, while also maintaining individual portfolio of relo accounts. Maintain and leverage a broad knowledge base of IG’s relo solutions/processes to consistently exceed client expectations. Manage and prioritize client requests. • Facilitate regular 1:1’s with AM to discuss progress, address questions/issues and ensure development. Create SOPs.• Build and maintain client relationships within key RMC accounts; serve as day-to-day contact for relocation accounts.o Handle questions and inquiries from relocation clients and RMCs. Pull appropriate resources/parties to effectively resolve issues/questions.o Prepare, update, and distribute standard and ad hoc reports to clients.o Prepare for and participate in client annual reviews.o Analyze statistics/data. Identify trends to anticipate client needs and suggest alternative solutions.o Ensure client satisfaction by communicating with clients, assisting with proposals, addressing all quality concerns, coordinating materials for presentations, and helping to create marketing packages.o Prepare customer quotes, handle new client implementations and order credits in a timely manner.• Serve as acting director for smaller RMCs to grow business.• Take lead on liaising cross-departmentally to handle issues and ensure open communication. Identify/report at risk accounts with escalation to sr. management.• Meet with internal stakeholders to address needs, identify best practices and ensure strategic alignment of daily operations.• Assist in interviewing/selecting best fit AM candidates. Create new-hire onboard plan and ensure continued employee alignment.• Coordinate initial and ongoing training + performance reviews, challenge employee growth, and identifying strengths/learning opportunities of AM.

Greater St. Louis Area

Operate as key contact for IG's Relocation accounts, managing relationships and ensuring clients have the tools they need to ensure success when managing every relocation situation.- Manage client day-to-day relationships.- Provide timely responses to client inquiries.-Ensure quality comes first and assist IMPACT Group with best practices and processes for our relocation programs.- Analyze all quality issues and provide thorough and accurate reporting on any and all quality concerns.- Provide new client set-up implementation.- Analyze data in preparation for monthly, quarterly, or annual client reviews.-Present on strategies for most effectively utilizing IMPACT Group's relo programs and how we can partner with RMC's to achieve success in every relo situation, including family integration, singles assistance, spouse/ partner career assistance, repatriation, group moves, and relocation decision assistance.- Provide group training on our programs and utilization for our partners and clients.- Assist in the planning and implementation of partner relationship strategies. - Act as liaison between Account Management and Client Services, ensuring implementation of new initiatives are followed by service teams.- Consistently provide appropriate expectations in daily client interactions, including negotiations in pricing and program parameters. -Remain available to provide consistent, proactive contact with clients, answer all inquiries, and continually find ways to make improvements on internal and external processes.- Conduct occasional internal training to the services teams on business trends and topics, as well as internal training for new Account Management staff.- Project Manager on special internal initiatives.- Act as team lead for the Relocation Account Managers: Assist with training and onboarding, act as point-person for cross-departmental projects, organize training, and lead team projects.

Chesterfield, Mo

Support a team of 7 field sales representatives and a regional sales manager to reach stretch level sales metrics in a 7 state region. Coordinate meetings, pull multi-faceted reports, analyze data, present information on new trends and business, ensure best practices and standard operating procedures are met, assist with marketing activity, assign sales leads, manage CRM activity, file expense reports, manage a calendar, create purchase orders, review sales pipeline and track sales rep success, and assist with HR functions, including applicant review and on-boarding processes. Achievements include:• Enabled region to attain 138% of 2016 Quota. • Organizational efforts led to massive improvements in CRM pipeline management, face-to-face meeting numbers, lead follow-up, and event marketing between early 2016 to early 2017.• Created a routine of tracking rep success that has led Sales Manager to perform more preliminary and personalized managing techniques. • Reviewed applicants for new sales roles and conducted phone interviews through in-depth screening process. Assisted with the hiring and on-boarding activity of 3 new Account Executives within 8 months.

Greater St. Louis Area

Managed a caseload of 100+ clients through their transitions with corporate relocations. Provided support in the transferees' overall integration, as well as with the spousal career transition and job search. Conducted thorough needs assessments to create appropriate program plans based on highest level of need and client policy boundaries. Provided coaching sessions to support career exploration, job search strategy, interview technique, resume, and other career topics.- Seamlessly managed client relationships through company acquisition for a smooth transition.- Acted as team lead of the Employee Engagement Task Force as a means to improve company-wide engagement and satisfaction. Lead team meetings and initiatives and acted as liaison between employees and leadership team.- Utilized broadcasting background to provide recorded video presentations on career-related topics.- Exceeded metric goals in customer satisfaction, number of new assignments, survey response and quality of service.

Maryland Heights, Mo

Managed a caseload of between 75 and 100+ clients throughout their relocation process. Conducted thorough needs assessments and created program plans based on priorities, benefit guidelines, and fee allotments. Supported the spouse/ partner throughout their job search by providing informative coaching sessions on job search strategy, interview/ salary negotiation, networking, resume, etc. Provided coaching and guidance throughout the move preparation and settling in process. Worked diligently to provide excellent and targeted support to families with special needs. Collaborated with members of the coaching team, resource specialists, resume writers, customer relations, and leadership team to deliver the best support possible.- Possessed superb problem solving skills, resourcefulness, and coaching abilities. Maintained and organized an ever growing and changing caseload throughout all steps of delivery. - Worked as “Team Lead” of the “Innovation Team” at Vandover. Organized efforts to generate new ideas within the organization for external and internal purposes. Collaborated with leadership team members and Innovation team members to ensure smoothness of idea generation and project implementation. Acted as the project manager for creative initiatives, encouraged employee invvolvement, and spoke at company-wide meetings.- Conducted customer service calls to initiate new clients. Possessed strong sales skills and showcased a high conversion rate.- Maintained “stretch” level metrics in regards to revenue, client satisfaction, and service excellence.

Maryland Heights, Mo

Supported the delivery and coaching model of Vandover by establishing and maintaining relationships with clients and providing quality and focused assistance throughout the acclimation process. Skilled both at locating appropriate resources and at writing thorough research reports. Provided coaching sessions to support the lifestyle and career transition services for which the clients received at Vandover.- Trained clients on the usage of Vandover career technology.- Specialized in global assignments. Regularly utilized expertise and resourcefulness to conduct in-depth research and create effectively written reports. Enhanced global research capabilities and continually strived to remain a leader in all teamwork related activities. Maintained relationships with clients of international backgrounds.- Managed a group of four Associates and oversaw the on-going development of this position at Vandover. Created and carried out a thorough training program for the Associate team and engaged the leadership team in discussions regarding the long-term development of the position. Created standard operating procedures (SOPs) for team projects and products.- Received recognition for innovation, integrity, and teamwork.

Greater St. Louis Area

Conducted thorough research reports to support the career transition of the spouse or partner of the relocating employee. Recognized for creativity and the ability to execute complex research assignments utilizing abstract thinking. Talented writer, proof-reader, and organizer. Proven to complete research assignments efficiently and with a knack for providing the client with in-depth and appropriately focused information.- Trained other Research Specialists on techniques, methodologies, and appropriate format. Maintained leadership role among team members. - Achieved “stretch” level metrics on quality, efficiency, and productivity.

Sold and wrote advertisements for local businesses and Truman State University's on-campus organizations. Communicated effectively with the audience, co-workers, and clients throughout the production process. Hosted, wrote, and produced my own nature and animal-related television show.

Planned and coordinated the St. Louis Memory Walk, which included organizing the logistics of the walk, helping participants register and build a team, publicizing for the walk, and working as a liasion between the Alzheimer's Association and corporate sponsors.