Rebuild CSM team according to customer life time management methodology and experience.Redefine CSM incentive policy as basis of renewal guarantee.Develop North/South/East/Center the four regional CSM team leaders to archive renewal target.Lead CSM team and Technical Support team to work together.Organize weekly CSM training on different serial topic to strengthen CSM business skills in different practice way.People management and recruitment.

Provide SaaS based recruiting system solution and service.Guarantee the renewal target accomplished in time.Manage south China CSM team.

Build up pre-sales support hierarchy in South China to assist sales team up to 20 members in person or on line via the phone or the video tool.Assist sales for product demonstration, business communication and gap analysis to dive into the proposal application scenarios with e-signature embedded.Develop the presentations and proposal according to requirements, discuss in detail as liaison between customer and sales personnel.Develop standardized presentations including product… Show more Build up pre-sales support hierarchy in South China to assist sales team up to 20 members in person or on line via the phone or the video tool.Assist sales for product demonstration, business communication and gap analysis to dive into the proposal application scenarios with e-signature embedded.Develop the presentations and proposal according to requirements, discuss in detail as liaison between customer and sales personnel.Develop standardized presentations including product presentations, technical interface, industry solution, customer education, customer success cases, etc. Take the participation in the draft of e-contract security standard sponsored by NIFA (National Internet Finance Association of China).Accomplish e-signature solution in multi-industry such as B2B supply chain, logistics, online renting.Keep eyes on the market trend, update the competition analysis periodically.Assist sales in the preparation for project bidding and response to RFI, bid document, bid presentations, etc. Accomplish the bid process till the bid demonstration in person.Coach sales on the knowledge of primary product, upgrade and new function via training and technical queries. Show less

Guarantee project delivered to new customers and applied onlineProvide daily operation service and project management to regular customers, including but not limited to new module delivery, new user training, customized requirement to assure contract renewalLead a team up to 10 members with different roles to corporate in order and make effective incentive policy and KPI

work as Individual Consultant in the first year and afterwards Management Consultant leading 5~10 person focusing on IT/Internet recruiting area.

- Helpdesk management, including issue resolution, issue analysis and workload monitor.- System administration, including Solaris maintenance, EDA tools support, software development tools support, like Mentor Graphics, PTC, SAP, Testlink, Bugzilla, Forge, etc.- Tools deployment, including requirment analysis, tools feature research, documentation preparation and training.- SAP team management, including issue assignment, workload distribution and evaluation.

- Online Payment System Module development in IBM Mainframe with COBOL,- Requriement Sepcification and Test Plan design and definition,

- Responsible for application development in windows client with C++, XML.- Responsible for application deployment with internal departments.