With over 20 years of experience in Design & Research, I am an experienced UX leader with a robust background in service and product development, coupled with commercial client-facing expertise gained through collaboration with leading companies in the EMEA, US, and APAC.Throughout my career journey, I have led cross-functional teams in conducting comprehensive user research, employing a diverse range of methodologies, and playing a pivotal role in shaping product roadmaps and optimizing experiences. I develop frameworks to scale research efforts and ideate new approaches to streamline testing processes.I obtained a UX Certification from Nielsen Norman Group in 2015 and am an active member of UXPA International and UXPA UK.Research Experience:User ResearchInnovationProduct ResearchIndustry BenchmarksData Visualization (Metrics)User Interface Design (Weband Mobile)Contextual InterviewsUX Training & workshopsUsabilityDesign ResearchDesign EvaluationService DesignStakeholder ManagementUsability ConsultingInformation ArchitectureInclusive Design
Listed skills include Digital Strategy, Web Analytics, Usability, Marketing Strategy, and 42 others.