Sally Griffith Email & Phone Number

Cary, North Carolina, Us

Key Achievements-- Reviewed and refined processes for a support desk team that resulted in closing 25 percent more tickets-- Researched, wrote requirements, and officially released a new application-- Established and refined a testing process for a testing team to follow-- Review business processes for efficiencies and improvements-- Use Jira dashboard reports and spreadsheet reports to visualize bottlenecks, illustrate improvements, and track KPIs-- Elicit requirements for web-based applications; create and maintain user stories in Jira; provide demos to client, and offer on-going support-- Create mockups, workflows, and processes for visual reference and documentation-- Develop project scope and plans as well as execute work; provide regular reports on progress toward milestones-- Create and manage product roadmaps to gain buy in from the customer and other stakeholders-- Use Confluence to document information about application features, configuration, and upcoming development plans-- Model data underlying enhancements to determine permissions for modifying data, establish provenance, and ensure traceability of data changes-- Map data for database seeding as well as perform ad hoc SQL queries in MariaDB for reporting purposes-- Organize, lead, and mentor testing team -- Manage test cases and test results with the Zephyr plugin

Overland Park, Kansas, Us

-- Facilitated groups of stake holders in establishing software product selection criteria, built decision matrix tools, coordinated vendor demos of new software products, and created final summary product-- Technical SME for survey system, discussed requirements with business users, developed requirements for user approval, translated requirements to user stories, and lead daily scrum through deployment-- Elicited requirements for migrating to a new software system, provided as-is/to-be analysis of systems, identified missing data elements and mapped matching data elements, held update meetings with stakeholders, and coordinated vendors and internal staff-- Discussed and educated internal customers about the technical decisions to be made: on-site hosting vs cloud hosting, dynamic web content vs static, sFTP csv file vs webservices JSON-- Supported developers and quality assurance staff as they implemented solutions and coordinated communications with internal customers

Wichita, Kansas, Us

Process Improvement Manager (2017)--Oversaw the ongoing streamlining and automation of processes, and CRM system administration--Conducted review of purchasing processes to identify efficiencies and customer self-service opportunities--Analyzed existing processes and recommended faster, more cost-effective alternatives to management--Established strong working relationships to facilitate collaboration across departmental boundaries--Developed and implemented procedures that enable maximum efficiency--Managed the CRM application to ensure efficiency across markets for the companyKey Achievements--Implemented strategy that increased annual savings through the automation of manual reportingTeam Lead and Program Coordinator (2015-2017)--Provided supervision to Quality Assurance staff and monitored Quality Assurance project timelines--Planned meetings, managed client relations for technical team, and performed business analysis--Collaborated with team leads to develop new patch release schedule, which reduced code conflictsKey Achievements--Led the redesign of the billing process, which resulted in the accurate capturing of all billable hours--Spearheaded the development and implementation of a database for patch and release trackingBusiness Analyst for Software Development Team (2014-2015)--Served as the primary point of contact for the client, which included researching and writing requirements, coordinating with the development teams to track projects, and reporting on progress--Documented patch functionality, delivered patches for user acceptance testing, and oversaw deployment--Prepared customer support for upcoming patches by providing status of upcoming changesDeveloper (2013)--Leveraged technical expertise to develop and test Crystal Reports and underlying SQL queries--Created stop light status report for team members and developed accurate medical billing report

Wichita, Ks, Us

--Utilized SQL scripting and data analysis to convert payroll data from iSeries system to Ultimate Software payroll--Participated in Agile development, and used data scrubbing techniques to ensure accurate import of data--Developed strong relationships with customer transitions team, accounting team, and payroll clerks in order to facilitate flow of communication associated with the quality of data and software configuration--Reviewed of business processes in order to better understand data import and analysis

Wichita, Kansas, Us

System Analyst II (2006-2012)--Directed the implementation of a new software program and the data conversion to that program--Authored the city-wide IT service level agreement, programmed SQL server stored procedures, developed Crystal Reports, and used Business Objects and People Services Center (PSC) to publish reports--Completed business needs analysis by interviewing customers and vendors and by analyzing resources--Provided training and managed the Crystal Report writing team during software implementationKey Achievements--Managed the conversion of a text-based application to a client-server application with web services--Developed a method for importing 911 dispatch data to the Fire Department record management systemSystem Analyst I—Help Desk Support (2006)--Provided customer assistance, diagnosed software, hardware, and network issues, and resolved tickets

--Managed the resolution of help desk questions, collaborated with network administrators to ensure functionality of equipment, ran batch jobs on mainframe in a production environment, and provided efficient customer service