Inside Sales Representative
Current• Manage accounts as assigned using providing the highest degree of technical support to our customers and account managers.• Process formal quotations utilizing pricing matrix.• Maintain margins by staying on top of supplier increases and understanding the current market.• Coordinate and process customer specific delivery schedules and purchase orders.• Identify required aftermarket parts needed for field fixes and expedite to customer expectations.• Use various supplier portals to obtain information required to communicate efficiently to customer needs. • Work with Quality Department to ensure 8D corrective action reports are processed and communicate d to the customer.• Work with A/R and customer on any accounting disputes• Visit customers on occasion to discuss quality score to discuss positives areas of improvement while developing customer relationships.• Improved major customer on time delivery from 87.4 to 98.8 percent in 6 months• Eliminated weekly issues call with major OEM because of no issues to discuss within 2 months.• Utilize CRM to track outbound calls, leads and opportunities
