Revitalized a customer service team and sales yard office of five people to process orders and quote requests - handling sales growth of 50% in one year Researched and organized training for education on product developments Cut through 'red tape' to work with customer emergencies Coordinated with inventory, production, accounting and shipping departments to facilitate smooth flow of customer orders and accounts Improved documentation and resolution time for customer issues Created targeted sales reports consolidating large amounts of data in Excel reports to facilitate improved customer contacts Monitored and tested database system processes and made recommendations for improvements - testing new programs and developing training materials for users Participated on Long Term Planning Team - responsible for developing improved, consolidated, and centralized procedure and training documentation for all departments

Contributed to BFP being an annual award winning supplier based on highest order fulfillment and customer satisfaction resulting from the most accurate production planning, inventory data and order management Modeled and guided excellent external and internal customer service resulting in sales reps and customer service reps coming to our department for answersWorked closely with international production sites to develop an integrated, cross-trained team to manage inventory and orders as sales grew from 25 million to 135 million cuttings shipped annuallyDirected shipping schedules and instituted streamlined document communications with brokers and production sitesSaved time for the sales force and customer service by continual improvement of order exception procedures, shipment tracking systems, and training to utilize systemsDeveloped SAP materials and inventory spreadsheets that offered accurate live inventory for booking up to 2 years in the futureReduced tag inventory on hand from 65 million to 25 million by working toward just-in-time production with vendor -- improving customers' abilities to respond to changing marketsInitiated regular inventory meetings with production planning department to keep teams coordinated for planning time frames and goals, and to increase collaborationConceptualized an improved automatic order booking process for linked growers which reduced staff time from 20 hours to 5 minutes to book 1-3 million cuttings