Participate in the meetings with clients and team members.Perform requirements gathering, Business Process Analysis. Provide input and advice regarding Microsoft Dynamics 365 CRM capabilities, functions and features to clients and prospects. Participate as the technical expert in proposal development and presentations to prospective clients. Design, implement, customize, and support Microsoft Dynamics 365 Sales, Customer Service. Strong knowledge of common sales cycles, business process flows, and common CRM data types such as accounts, contacts, leads, and opportunities.Conduct hands-on implementation, configuration and development of the various components of Microsoft Dynamics 365 CRM.

Real Estate Developers` Squad

CRM duties, Sales Group Coordination and monitoring, Organizing sales future strategies and implementing them. Applying weekly and monthly Sales and communication statistics, present them to management. Customer billing monthly control

• Communicate with clients through telephone, social networks and planning individual meetings.• Meeting with potential buyers and organizing sales procedures• Work out individual Payment schedule and method according customers possibilities. • Relationship with post-sales customers and take care of their loyalty• Sales data collection for future statistics• Competitive market analysis and monitoring of current market news

Call center operator 's completed work and also:• Participation in the activities of the general purpose of the group;• Ensuring efficient work process, communications and document turnover, promotion of the call center activities , ensuring the protection of the labor discipline and the internal regulations of the bank;• To obtain customer complaints and advices regarding the bank service, appropriate response, if necessary, redirect them to the relevant service department;• Customer service on all types of remote channels;• Due to the need of the Bank, fulfillment of distance banking subdivision` s head`s orders; • Organize group work and efficient and competent customer service;• Manage stress and conflict situations;• organize group motivation events;• Perform various statistics of telephone service center on monthly, yearly and present data to the head of the department.

• Work in the group and open and positive relationship with colleagues.• Participate in developing and implementing new products and business processes;• Secure the privacy of the bank and client information• Answer Incoming calls• Bank clients and staff service through telephone and other means of communication (e-mail, Internet banking, online chat, fax etc.)• Consult customers about banking terms and products.• Service Internet banking, plastic cards and POS terminal holders • Fill Credit applications• Accepting and processing complaints, recommendations. Redirect them to the responsible department.• Implementing various types of outgoing calls with customers.• Responsibility for correctness of information provided.• Regularly Introduction of normative acts and internal instructions of the National Bank of Georgia. • Manage stress and conflict situations• Prepare technical tasks in case of software or technical shortcomings.• Production of daily statistics.

• Receipt of clients in the bank's head office reception, providing the necessary information;• Supply of general information about banking services to client;• Redirect the client to the Bank's relevant service as required;• Pass control