Managing Director, Enterprise Transformation, Raleigh, NC 2019 – 2023• Selected to join newly formed service line to develop vision and strategy, combining traditional IT and modern innovation functions to drive top-line revenue growth, increased capacity, and cost savings. • Designed change management process, for complex internal and client-facing software solutions, aligned to IT stage-gate methodology, facilitating nearly $40M in technology-enabled revenue.• Spearheaded change management effort for multiple strategic projects including cloud migration and transition of managed service providers, resulting in $8M saved annually.• Authored multiple strategic communications for CTO to present to board and executive leadership teams.• Served as National Education Sponsor for Women and Allies firmwide business resource group. Managing Director, National Tax Strategic Solutions, Phoenix, AZ 2006 – 2019• As a leader in the national team that supports the firm’s tax practice through improving service delivery with technology, tools, process improvement, analytics & reporting, training and more, collaborated with other executives to develop the firm’s first offshore services center located in Bangalore, India.• Led communications and change management strategy for a $16M flagship tax practice management solution, resulting in a 76% increase in adoption in year two of rollout. • Drove tax knowledge management for the firm, working with practice leaders, knowledge managers and other stakeholders to align communications with strategy, identify content, and analyze key metrics.• Created the first knowledge management team at the Bangalore offshore center, involving hiring, staffing and establishing electronic workflow processes for collaborating with U.S. colleagues• Directed development and launch of external recruiting website for Bangalore offshore center and Tax microsite to promote tax technology innovation as a go-to-market differentiator

• Directed 15-person team of technology architects, web programmers, web designers and content authors for Quicken and QuickBooks support and service websites, which received at the time 16M annual customer visits.• Analyzed performance metrics; drove best-practice sharing and leveraged existing and new content management tools and infrastructure.• Planned and deployed new content management system to be used with employee portal and on public Web sites, across multiple business units, producing technology and communications process enhancements to net 25% improvement in cycle times.• Developed knowledge management strategies for creation and reuse of knowledge for post-sales support for both internal and external customers, including needs identification, content commissions, and gap analysis.• Created style guidelines and legally approved policy for external publication.• Collaborated with other sites to ensure best practices sharing, operational uniformity and consistent standards.

Formed, trained and led new department to develop and deploy customized Web-based automated service solutions for Fortune 1000 customers. Supported product suite consisting of intelligent agent modules and tools requiring custom-built knowledge repository. Engineered professional services strategy for U.S. operation and guided international technical team.Conducted product reviews, prioritized development tasks, planned release schedules, and assured quality of documentation. Managed consultancy projects for U.S. based customers, which involved assessing customers' web site needs and devising solutions, then directing services in development and implementation.