Sally Rush Email & Phone Number

Clinton, Ct, Us

• Served as a healthcare information services applications subject matter expert and healthcare operational environment resource across multiple applications/systems and operational environments. • Supported applications for a .NET accounts receivable package geared for the outpatient surgery center market, while maintaining the online Help text for the application and writing user guides on specific functions within the application as needed. • Interacted with development… Show more • Served as a healthcare information services applications subject matter expert and healthcare operational environment resource across multiple applications/systems and operational environments. • Supported applications for a .NET accounts receivable package geared for the outpatient surgery center market, while maintaining the online Help text for the application and writing user guides on specific functions within the application as needed. • Interacted with development, implementations and management staff as needed to learn, teach and maintain the application and ensure client satisfaction via extensive troubleshooting and QA. Provided feedback to R&D regarding customer issues and requested enhancements. • Provided detailed documentation of support incidents in the customer relationship management (CRM) system and update Case Status until issue resolution. Developed and reviewed decision documents, evaluated options and assisted the team to determine a recommendation. • Assisted with project manager(s) with developing and implementing cross functional plans for major project integration segments such as design, build and test. • Analyzed marketplace, industry, company, technology trends and best practices, vendor products and services and provided recommendations on best practices and changes accordingly. Show less

• Supported applications from DOS through Windows-based client-server accounts receivable (application specifically written for the ambulatory surgery center setting). • Provided Tier-1 and Tier-2 front-line support to our clients via telephone, email and web portal. Resolved issues reported by customers following the established processes and responded to all in a timely manner. • Worked in a fast-paced environment with deadlines, delivering high quality, accurate, and helpful… Show more • Supported applications from DOS through Windows-based client-server accounts receivable (application specifically written for the ambulatory surgery center setting). • Provided Tier-1 and Tier-2 front-line support to our clients via telephone, email and web portal. Resolved issues reported by customers following the established processes and responded to all in a timely manner. • Worked in a fast-paced environment with deadlines, delivering high quality, accurate, and helpful technical support and project deliverables. • Trained lower-level support on how to properly address client issues • Wrote the end-user documentation and internal and customer newsletters. Show less