An I/O Planner or PSM Analyst is responsible for the management of Customers Backup Tapes. * Made sure all processes are followed to ensure the safety of the Tapes On site and getting to the secure Off site location. * Supported departmental PC's which includes rebuilding PC hardware as needed, installing software, fixing issues with the computers, setting up Shared Cloud spaces for the teams, and handling administrative task for management. * Coordinated the Annual Inventory of the… Show more An I/O Planner or PSM Analyst is responsible for the management of Customers Backup Tapes. * Made sure all processes are followed to ensure the safety of the Tapes On site and getting to the secure Off site location. * Supported departmental PC's which includes rebuilding PC hardware as needed, installing software, fixing issues with the computers, setting up Shared Cloud spaces for the teams, and handling administrative task for management. * Coordinated the Annual Inventory of the Customer tapes by making sure the Inventory team was able to have access to the media in the ATL (Automated Tape Library) as well as any media stored at the off site vendor. * Regular checks of the off site media, to verify all media.* Prepared Information for KCO, BCRS, SOC 16 and Corporate Audits of Customer.* Give direction to our Tape Operations Staff for daily issues. Show less

Windows NT - 2003 Server for various accounts at IBM. Managed server environments from 25 servers to 200 servers. I was responsible for the ongoing support of the servers which included Monthly patching, backups, customer request, problem resolution, and change control.

Created user accounts for Monsanto Employees locally and across the country.

Call in support for Microsoft Office productsWorking with customers to solve their issues with Excel, Word, and PowerPoint.Specializing in Excel issues.

* Provided PC support for the 50 desktop computers in the Financial Account department.* Assisted in the move and setup of additional desktops into the department.* Setup Lotus 123 macros for printing and formatting financial spreadsheets.* Provide training on Software and hardware as needed.* Participated in the IBM 5520 Word Processor to PC conversion for the 12 Secretaries in the Finance and Executive departments. Removing the old 5520 hardware and installing new Desktop… Show more * Provided PC support for the 50 desktop computers in the Financial Account department.* Assisted in the move and setup of additional desktops into the department.* Setup Lotus 123 macros for printing and formatting financial spreadsheets.* Provide training on Software and hardware as needed.* Participated in the IBM 5520 Word Processor to PC conversion for the 12 Secretaries in the Finance and Executive departments. Removing the old 5520 hardware and installing new Desktop PCs. Making sure all Word Processing templates were loaded and working. And providing on going support.* Eventually, supported 130 Desktops in two buildings. Financial Accounting, Public Affairs, Marketing, Environmental Engineering departments. Providing daily support and assisting in special projects and presentations. Show less