Sally Marshall Email & Phone Number

Angmering, England, United Kingdom

United Kingdom

Taipei City, Taiwan

Leading and developing a small team working with a complex product to provide excellent levels of customer service. Day to day I manage technical onboarding and second line support queries, resolving data flow & integrations issues by liaising with stakeholders across the business, customers and third parties, using my experience with APIs, web services.

Managing level 1 and 2 telephone and e-mail support operations for SchoolsBuddy & ClubsBuddy; market-leading school and club management software products with multiple integrated modules including payments, bookings, extra curricular management, sports team management, parent communication and more. Providing training and support as a SaaS product expert.

Niigata, Japan

Teaching Japanese adults and children, helping them to improve their conversational English ability. Providing fun lessons for Aeon Kids, grammar and functional language lessons for adults, and specialised courses for business English, as well as private lessons.

Stevenage, United Kingdom

Helping the Wine Society members get their Christmas orders in and soothing those that were having a bad day.

London, United Kingdom

Responsible for the support and implementation of technical onboarding for new clients and vendors, configuring in-house systems for inbound and outbound distribution of digital content to clients like Netflix, Amazon, Verizon, Sony PlayStation, Funimation and iTunes. Fluent in all operational processes: XML/Metadata editing & creation, transcoding.

London, United Kingdom

Specialising in iTunes packages, I was responsible for digital asset management and quality control, workflow improvement and process documentation. I troubleshooted technical issues and suggested toolset improvements. I played a key role in asset migration process design for a top client.

Yorkshire

Educational projects, weddings and corporate videos

UK

Seconded to Education Bradford helping students to make films to be used as educational resources. I planned and delivered filmmaking and storyboarding workshops in Primary schools, working with groups from five to sixty pupils. I oversaw scriptwriting sessions and directed small groups to make short films while on location, then edited them using Adobe.

Responsible for the day-to-day running of a newly set up flexible workspace. I used my analytical skills to standardize processes and procedures, which I mapped out for the parent company to franchise the business model. Other duties included cooperating with service providers to develop and customise a CRM package and a social networking site, which I.

Bachelor Of Arts (Ba), Visual Culture

User Experience Design 5-Day Course

At this hands-on UX and UI design course run by professional designers with 15+ years of experience, students learn UX and UI design.

Japanese Language