This role is very similar to my previous role, but at a much larger, independent venue.  Customer service in person and over the phone was my main priority. Taking bookings, and enquiries for events. Updating the POS system with daily specials & new menu items, stock taking & ordering, editing and printing menus.During my time at the pub we were awarded a recommendation from the prestigious Good Food Guide.

Assisting the general manager in the day to day running of this food-led, village pub.Moving from a fine dining restaurant to a countryside pub gave me the opportunity to learn new skills (such as various aspects of cellar management), deal with a diverse clientele, especially families with young children and also help to organise events such as our Platinum Jubilee garden party and live music evenings, including New Year's Eve.During this time I also obtained my Personal Licence.

This role was a fixed term contract, providing corporate Christmas parties for groups of 500-1200 people (drinks reception, 4-course sit down meal and entertainment). My responsibilities included: setting up each event to the pre-agreed seating plan, supervision of the dining room and waiting staff (up to 100 staff), plus general customer service throughout the events. Working closely with the banqueting manager to ensure fast and efficient food service, keeping to strict event timeline, ensuring entertainers are on stage in a timely manner, keeping in constant contact with other teams such as bar, security and medical via radio, dealing with customer concerns, dealing with intoxicated guests, ‘mucking in’ with glass collecting and food handling when required - and then tidying and resetting the venue for the next event. During the month contract we welcomed over 12,000 guests.

Ashridge House is home to the world renowned Ashridge Business School, which is a Grade 1 listed building set in the heart of the Hertfordshire countryside. I am lucky enough to be involved in its vibrant conference and events business, which has consistently achieved BDRC Continental's VenueVerdict Gold Standard Award.It was the goal of my department to maximise the potential revenue from the meeting rooms, function facilities and accommodation that we have on-site at Ashridge House.My role focussed on co-ordinating in-house events and functions, from small meetings to major conferences, as well as weddings and private functions. I act as the link between clients and operational colleagues across Ashridge House, ensuring that all house teams work as one to deliver a first class service. This is to be done whilst balancing operational constraints as well as the need to maximise capacity utilisation and revenue opportunities.• Event planning for corporate and private clients (meetings, conferences, product launches, corporate parties, weddings, private functions) from 2 to 400+ people.• Handling enquiries, conducting site visits with prospective clients, taking bookings, diary management, accommodation booking, catering requirements, A/V requirements, liaising with suppliers such as bands, DJs, florists, caterers etc, front of house/event management on the day and follow up including invoicing. • Contributing ideas for new marketing materials and content for the official Twitter, Instagram and Facebook pages.• Maintaining a huge, unique CRM database, following up on leads and ongoing account management with key existing clients

• Temporary position - First point of contact for all enquiries by phone & email, meeting & greeting guests on arrival, check-in/out, issuing keys, handling any guests’ concerns. • Responsible for First Aid and fire procedures. • Overseeing staff such as housekeeping team and chefs, including time sheets.• Ensuring high levels of customer service throughout the hotel.• Managing Twitter for the hotel, including a complete revamp of the profile.

• Single point of contact for all clients. Responsible for all enquiries, taking bookings, liaising with clients and venues to finalise booking details. All aspects of internal administration including diary management, record keeping, payroll, event co-ordination, project management, HR and finance roles. • Marketing and Social Media - Designed, built and maintained a brand new website and marketing campaign, where previously there was none, including (but not limited to) Facebook, Twitter, Pinterest, LinkedIn, Google+ using Google AdWords, Google Analytics and SEO. Resulting in enquiries from companies such as Zibrant for the Government backed "Britain for Events" campaign, as well as an event booking in conjunction with London 2012 Olympics. My campaign attracted 3000+ followers in the first year.

Supporting two busy sales teams. Sales order processing, invoicing, handling customer returns and credits, processing customer requests for credit accounts (including credit checks and setting credit limits), collating and reporting on sales figures (including monitoring trends and calculating Sales Team’s monthly commission), ad-hoc reporting for management, liaising between Sales Team and Production Department, assisting with inventory/stock levels/purchasing, assisting with daily despatch of goods including communication with couriers, collating and issuing brochures and literature packs to prospective clients.Customer service: greeting and serving customers at the Sales Desk, handling telephone and email enquiries.

Providing full administrative support to the Sales Team (UK, Europe, Middle East and Africa), maintaining CRM system, ad-hoc reporting, website registrations and enquiries, issuing software license codes, co-ordinating monthly accreditation training, sales calls, identifying sales leads, allocating leads to Sales Managers, promoting online learning programs. Sales order processing, data entry, invoicing, customer enquiries (phone/email), inventory, producing end of month sales reports.

• Event management: arranging training courses and conferences, from 10 to 250 people.• Meeting and greeting delegates at each event.• Maintaining online booking system; uploading new courses, managing training records, booking levels, cancellations and charges, ad-hoc reporting, issuing joining instructions/pre-course work, collating feedback forms.• Venue finding: sourcing venues, equipment, printing and refreshments, checking/signing contracts, conducting site visits, liaising with the Events Team at each venue. Typical venues included De Vere Venues, Q Hotels, Hayley Conferences, Hilton Hotels and The Savoy.• Processing invoices. Keeping cost controls and monthly accruals. Monitoring client budgets. Finding cost effective solutions such as cheaper venues.

Face to face customer service, authorising returns/refunds and staff purchases, cashing up and balancing tills at close of business each day, maintaining stock levels and cleanliness on shop floor. Responsible for overseeing out of hours deliveries, opening and locking the store (key holder), daily staff rota, daily banking duties. Setting daily/weekly sales targets, monitoring progress and updating performance/target reports.

I managed a commercial art gallery with two staff, open to the public for day to day purchases of prints, originals and sculptures from some of the country's finest & best known artists. • Face to face customer service. Dealing with suppliers by phone and email. • Point of sale promotion: creating exciting wall and window displays, production of promotional material and invitations.• Event management: regular artist exhibitions and an annual auction. • Maintaining the website: exhibition announcements, special offers, monthly newsletter, online orders and enquiries, plus SEO using Google AdWords and Analytics. • Office administration: maintaining a 3000 strong customer database, invoicing and reporting, data entry and diary management for two galleries. • Purchasing: ordering from publisher catalogues and trade fairs (predicting market trends six months in advance), maintaining computerised stock control database.