Sally Pak Email & Phone Number

• Assign staff with daily assignments (up to 200 individuals—primarily remote workers)• Indirect manager for teams up to 200 and direct manager for team up to 12 workers• Maintain production pipeline to ensure that production schedule is moving on time to meet deadlines• Responsible for monthly IT audits; light IT troubleshooting • Salesforce administration: assist with Salesforce troubleshooting, UAT Testing, work with developers for enhancement deployment• Staff maintenance: Weekly metrics; End of year performance reviews; measuring daily production from each worker and if any issues, address immediately; employee relations, memo-to-file for HR; hiring (from interviews to onboarding up to 150 hires in 2-3 months) and terminating employment• Update and maintain technical process guides / manuals• Time card approver for Mortgage Services team; review monthly time cards for Finance• Assist with other departments as needed: assisted with Recruiting, assist with training other departments on client specific accounts• Administrative tasks as needed: scanning guidelines, pulling reports (property history, bankruptcy); record keeping for confidentialities; research as needed

Herndon, Va

• Work with Fannie Mae hiring managers to build job descriptions to distribute to approved vendor community and provide market rate for positions; there are anywhere between 15-40 requisitions open per staffing specialist at any given time• Host community calls between hiring managers and vendors• Shortlist resumes, coordinate interviews, act as a liaison between the vendor community and hiring managers• Participate in vendor score card reviews

Herndon, Va

• Assist with creation and execution of statements of work • Act as a liaison between internal business users and outside vendors; facilitate communication between corporate procurement and vendors• On-board/off-board consultants per Fannie Mae guidelines as well as Financial Agency Agreement guidelines for the Department of Treasury• Field and answer contractor and consultant inquiries including time and expense, general policy question• Train vendors on how to use Fieldglass VMS system in addition to an overview of Fannie Mae policies• Assist in ensuring compliance through audits • Ad-hoc reports

Mclean, Va

• Managed and maintained Vendor Management System (VMS) accounts, which required knowledge and enforcement of contract details, bill rate surveys, understanding clients’ needs and assisting with account growth, issue resolution, and insure account compliance and success. • Maintained relationships with clients • Coordinate interviews• Internal recruiting: created job descriptions, posted to the web, screened & interviewed candidates• On-boarded contractors• Reference checks• Worked closely with HR to complete client compliancy audits• Update company website and create email marketing campaign to drive more traffic to company’s website• Ad-hoc research projects including learning building company’s SharePoint site, build social media and reports as requested• Provided sales/account support to over 10 sales account executives• Worked directly with the Executive Vice President of Operations on human capital management projects including standardization of reviews, hiring and training, space management, retention• Worked directly with the Vice President of Sales along with national directors to facilitate communication and compliance with their accounts (i.e. assist client with their needs, communicate the needs to internal staff and vet resumes/candidates)

B.A, Communication

Activities and Societies: Society of Professional Journalists, Broadside

Bachelor Of Arts (B.A.), Communication, Journalism, And Related Programs

Activities and Societies: Broadside, Society of Professional Journalists