Hybrid role of House Manager, Personal Assistant and Childcare provider for a household of four.

• Contributed to the continued operational and re-development of department.• Helped drive successful productivity goals within the department.• Successfully managed daily operational requirements regarding staffing and inventory.• Created Daily Morning Manager, Evening Manager, and Housekeeping Coordinator checklist.• Transformed attendance and discipline record in department.• Led lost and found, inventory and storage processes revamp; including on-call items, storage efficiency modifications and notifications.• Coordinated all aspects of VIP arrivals including engineering needs, room placement, room inspection and preparation.

• Supports Hotel Operations improving efficiency and productivity of Front Desk, Concierge, Door and Bell, and Telecommunications Teams assuring that all associates are performing in compliance with Starwood Brand Standards.• Works with D.O.R.M. and Revenue teams to allocate rooms and control inventory to maximize profit on compressed nights.• Serves as the liaison between Front Office, Sales, Housekeeping, VIP Services, and the Reservations Department assisting in Group Bookings, Internal Reservations and Property Reservation calls when needed. Also serves as the liaison between the Front Desk and Meeting Planner.• Serves as the MOD in absence of the FOM. Engages on Service Opportunities to resolve any discrepancies and customer disputes accordingly.• Manages all aspects of staffing and scheduling for Front Desk, Concierge, Door and Bell, and Telecommunications Teams in accordance with union regulations and business needs. • Promotes SPG (Loyalty program) through interactions ensuring that property enrollment captivity goals are met.• Communicates relevant information from Rescon's to line staff ensuring that all request are executed out brilliantly.• Audits group rooming lists and assures that master billing is set up correctly. • Facilitates daily pre shift meetings with FOH and PBX associates and briefs on all applicable operations information for the day.• Generates daily operations reports including but not limited to: Master Arrival, High Balance, Group Rooming Lists, and Room Status Detail Summaries.• Communicates throughout the day with Housekeeping to turn the house in an efficient manner.

• Fostered loyalty through guest satisfaction, performed in conjunction with company service standards, focused on brand standards, promoted the Westin brand concept, and promoted the Starwood Preferred Guest Program. • Pre-assigned hotel rooms, which included, VIPS, repeat guests, all packages, and any special requests.• Responsible for Welcoming guest upon arrival and performing daily Front Desk Operations.