Sally Robinson Email & Phone Number

Langdon, Alberta

• Teach all levels of music, from beginner to advanced. Adapting for each student’s individual tastes and learning style.• All administrative duties of running a studio, including scheduling, banking, organizing music recitals and master classes.• Preparing materials and classrooms for class activities. Lesson planning and marking homework.• Organizing local music festivals which includes securing facility, adjudicators, scheduling classes and running the event.• Contract work to adjudicate Music Festivals, judging and scoring performances, givingwritten and verbal feedback during presentation.

Calgary, Alberta, Canada

-Provide customer support via live chat.-Manage multiple live chat interactions efficiently. -Update customer profiles and escalate complex issues. -Evaluate and adjudicate claims online with CRA policies and company guidelines.-Communicate claim decisions to claimants in a clear and empathetic manner.-Stay updated on industry regulations, including METC and CRA requirements.-Act as a liaison between customer support and claims adjudication teams. -Collaborate with CX manager to identify and address knowledge gaps. -Participate in or lead projects to improve overall understanding of company resources. -Assist in developing adjudication training for internal and external adjudicators.

Calgary, Canada Area

• Assisting Brokers and company Administrators in regard to questions relating to claims, account set up, claim eligibility, Canada Revenue Agency Regulations etc.• Managing inquiries regarding claims, coverage and other health benefit questions.• Directing inquiries to appropriate departments.

Virtual

• Responsible for personal sales, customer service and marketing the products.• Overseeing a team of up to 40 active sellers and recruiters.• Recruiting team members.• Hosting and managing in person and online team meetings.• Sales presentations and team training online and in person.• Marketing product through in-home sales, social media, and larger events.

Calgary, Alberta

• Managing client accounts, providing exceptional customer service and experience,anticipating the clients needs and communicating with them via email or phone.• Data Input.• Adjudicating and processing claims.• Reviewing benefit contracts from various providers.• Strong knowledge of benefit details from an employer, administrator and an employeepoint of view.• Overseeing benefit program implementation.