Sally Schumann Email & Phone Number

Elk Grove Village, Illinois, United States

• Effective leader managing multiple projects and teams, troubleshooting issues, and making decisions for successful outcomes.• Facilitating the development of the field service team through joint customer meetings focusing on customer satisfaction and meeting account expectations resulting in strong client relationships.• Collaborating with retail and purchasing managers to ensure 95% order fulfillment to make strategic decisions that impact operational efficiency and customer satisfaction.• Successfully driving business growth by acquiring new business through strategic account management generating over $1 million in additional sales.

Elk Grove Village, Illinois, United States

• Orchestrated and executed quarterly events, skillfully managing logistics to captivate audiences and drive a remarkable 34% growth in customer accounts.• Crafted and implemented strategic brand awareness initiatives spanning email and social media channels. Introduced a feedback loop with customers, resulting in a notable elevation of the Net Promoter Score (NPS) from 7.2 to an impressive 9.• Headed and oversaw a dynamic team for in-store events, seamlessly coordinating food, activities, and promotions. Achieved a remarkable 60% increase in event participation.

• Established and executed a sales training program for both new and existing team members.• Managed and supervised all activities related to in-store and field service sales orders, tracking weekly goals that resulted in double-digit growth over four years.• Supervised and managed the logistics and product procurement for a $2 million sale to a single client.

Greater Chicago Area

Managed the operations of a mobile catering business that offered gourmet Hawaiian beverages; natural fruit smoothies, and specialty coffee. Increased sales by 78% in three years by restructuring the business from event and fundraising to catering. The business was closed due to the pandemic.

B.S., Recreation- Admin

Activities and Societies: Alpha Phi Sorority, RCRA (Resort & Commercial Recreation Association), Splunking clubWorked part time during.

Education record