Sally Sharpe Email & Phone Number

Osoyoos, British Columbia, Canada

Okanagan Valley

Formerly Constellation Brands Canada/Vincor, also known as the GREAT ESTATES OKANAGAN. I was accountable for 4 Okanagan winery estates (Sumac Ridge, See Ya Later Ranch, Jackson-Triggs/Inniskillin Okanagan and NKMIP Cellars) Hospitality and Visitor Experience programs. This included Winery Tasting Rooms, Retail Boutiques, Winery Restaurants, all Special Events and Touring Programs. STRATEGIC BUSINESS PLANNING, * Analyzed market trends and consumer expectations to identify and develop programs and events. * Created guest experiences that showcased brands, built loyalty and generated profits. * Established estate policies and procedures, and key performance metrics to ensure consistency * Developed the business case for hospitality spaces' capital investments, ensuring strategic fit and reasonable return on investment. TEAM and LEADERSHIP DEVELOPMENT*Led the development of seasonal onboarding and orientation programs for all new and returning employees. General orientation included Customer Service Training, Health and Safety, and Wine Education.*Oversaw site-specific orientation plans for each estate ensuring brand alignment and consistency with core standards across properties.*Led Goal Setting and performance management for Hospitality Leadership Team HOSPITALITY PLANNING and OPERATIONS*Collaborated with each Estate Manager and Culinary Teams to prepare the 5 annual budgets. *Reviewed weekly sales targets, and monthly P&L results with Estate Managers. Assessed and advised on issues to close any gaps in meeting key performance indicators. *Ensured each estate consistently exceeded guest expectations while maximizing revenue and maintaining budgeted costs

Kelowna

* Led recruiting, training, and coaching for the Wine Educators. Collaborated with retail and culinary teams to develop engaging wine and food programming.* Special Events Sales and Coordination for all private and special events, VIP, Industry and Sales hosted visits. Developed proposals and contracts for private events. Supported the hospitality team with event execution. Led team of hospitality coordinators and greeters.

The Palliser Hotel And Sheraton Eau Claire (Owned By Fairmont)

*Managed and develop sales territories in Canada and US*Booked group meetings for Corporate, Association, Government markets through targeted sales missions, site inspections, familiarization tours and prospecting calls *Quote and make decisions based on current and future strategies for the hotel*Met with organizers during their stay (exit interviews for feedback and referrals)*Prepare weekly, monthly and quarterly reports as required* Sales trips including collecting market and competitive intelligence to assess and implement strategy

Lake Louise Alberta

*GUEST SERVICES AND EVENING MANAGER Hotel Ambassador and VIP contact. Support and liaise with Front Office, F&B, Housekeeping and Maintenance Departments to ensure superior customer service delivery. Identify gaps in meeting core standards* Tenant Liaison * Quality Assurance Committe, Health and Safety Trainer SALES MANAGER *Booked group meetings for Corporate, Association, Government markets through targeted sales missions, site inspections, familiarization tours and prospecting calls

Bachelor Of Arts And Sciences, Sociology

Certificate Program, Public Relations/Image Management

Completed courses in Crisis PR, PR Writing Press Releases, Photography,