Sally Spalding Email & Phone Number

Mobility Center of Excellence, Certification Lead Sr. Project Manager for Kaiser Permanente and The Permanente Medical Group. Manage mobile application standard requirements for caregiver, workforce and member facing mobile development, consulting and certification. Work with internal and vendor cross-functional teams of Developers, UI_UX Designers, Brand, Architecture, Code, Security, Legal, and Operations. Ensure minimum requirements and maximum potential are reached on behalf of the enterprise. Innovative solutions presented for both Android and iOS platforms leading Kaiser as an innovative mobile Health Provider. - Lead Certification for Mobility Center of Excellence mitigating risks and ensuring minimum requirements are met for mobile applications product releases for internal, external KP stores, iTunes and Google Play resulting in multi-billion savings for the enterprise and delivery of award winning applications with over a million downloads. - Manage mobile application certification across several verticals of Portfolio Managers including caregiver, workforce and consumer based mobile applications, development, consulting and certification processes on track to double the mobile applications certified in 2014.- Ensure certification requirements are met, mitigated and remediated across Design, UI_UX, Legal, Security, Architecture and Code, Operations and Branding with internal teams and external vendors, consulting with clients, Subject Matter Experts in both Agile and Waterfall environments. - Led completion of over 100 mobile application Certifications on behalf of Kaiser Permanente and The Permanente Medical Group.

Senior Product Manager for enterprise software as a service (SaaS) web based software systems and channeling tools. Defined and led initiatives for customized product implementation, legacy conversions and enhancements over product life-cycles. - Led complex initiatives and product enhancements for multiple web based multi-tiered software systems resulting in added value and customer retention of 100% over product life-cycle and 20% annual revenue growth.- Implemented rule based systems, data integration, automated task calendar events and automated notifications resulting in 100% state compliance and added value for product marketing initiatives.- Liaison with Senior Executives, internal and external cross-functional teams of developers, engineers, IT, marketing, clients and end users. Negotiating third party vendor contracts when business appropriate outsourcing business processes resulting in successful and efficient operational capacity. - Created curriculum & content for user interface and training modules. Conducted software integration, coaching and marketing, webinars and trade show presentations; produced deliverable products for client integration and revenue growth that resulted in 100% customer satisfaction. - Led weekly enhancement, project and software updates using development, UAT and production environments creating development technical specification and testing Q/A internally and externally for engineering, development and data teams for software updates winning Six Sigma customer service ratings.

Dublin 2, Ie

Work Coordinator for IT hardware/software team in a fast paced technical environment managing daily requirements for staff of twelve, mentoring, scheduling and prioritizing issue resolutions resulting in 98% customer satisfaction rating from walk-in, phone and central support centers globally.- Prioritized and directed incoming hardware and software computer issues using Remedy Systems for a local customer base of 3,000 customers and 70,000 international staff in fast paced environment with problem resolution skills resulting in productivity and success rates of 98%.- Documented best practice measures, created quantifiable analytic reporting systems and monthly statistical reports on team productivity to regional management, VP of the CIO and Accenture Knowledge Databases.- Developed training and curriculum initiatives for internal staff of third party software training suites for staff, leading to increased productivity by 10%.

Education record

Bachelor Of Arts (B.A.)