- Building the consultancy with the aim of spreading customer centricity to every organization in the world - Leading the consultancy practices for Customer Success, Customer Support, Professional Services and Corporate Culture- Developing our Enablement Framework for Post-Sales Professionals with the focus on project management and soft skills, incl. workshop, coaching and mentoring formats- Owning our Community Building that aims to foster collaboration among the German/European CS community

Customer Obsessing provides strategic and execution focused consulting services for companies and leaders who are interested in increasing customer retention and growth. Our approach is based on a holistic framework based on the 4 pillars people, process, systems and culture! Our expertise ranges from Customer Success, Customer Support, Professional Services, Training, Community, Customer Advocacy, References, to Customer Experience.Building a new company from scratch, I wear multiple hats with key responsibility for brand development, knowledge and training base creation and organizational structure development.https://www.customerobsessing.com/

#IamRemarkable is an initiative empowering women and underrepresented groups to speak openly about their accomplishments in the workplace and beyond, thereby breaking modesty norms and glass ceilings. As a facilitator, my role involves hosting workshops and being an ambassador for #IamRemarkable within my personal and professional networks.

- Improved team spirit and communication by owning administrative and organisational tasks, working 1-on-1 with Twilio's VP of Services EMEA, as well as Senior Directors of Post-Sales teams in EMEA- Increased employee engagement by +10% and inclusion by +6% over the last 6 months by leading engagement program for 120+ team members across Professional Services, Customer Support and Customer Success teams- Build cross functional bridges of collaboration between Sales, Post-Sales & Marketing by leading Customer Experience projects , incl. customer event management with complimentary Salesforce campaigns, as well as customer experience research- Improved Services Enablement internally by leading multiple training projects, incl. creating and delivering internal course content consumed by 500+ employees and rated with 4.9/5, as well as advocating for post-sales services attachment on opportunities contributing to a $1.3M gain in Support Revenue in Q2 '22- Active member of Women@Twilio ERG and BuildHer initiative, as well as Gold-tier #IamRemarkable facilitator hosting workshops and panel discussions for internal and external audiences- Active Interviewer (Bar Raiser) embodying Twilio's core principles of Be An Owner, Don’t Settle, and Be Inclusive

- Build a strong team bond by owning people management responsibility for 19 sales representatives and enabled the team to outperform the sales target by +9.7% in sales revenue in 2020 - Project lead for category management and stock control in the product segments liquor, tobacco and confectionery, incl. establishing vendor relationships and conducting product training - Assured management coverage by owning the planning process of duty roster for 20 executive managers in 24h shift work

- Combination of 18 month studies at HWR Berlin and 18 month professional training at different airports- Position as Sales Team Leader with responsibilites in HR, leading 8-12 team members at the airports Berlin-Schönefeld, Berlin-Tegel and Köln/Bonn- Additional responsibility for event organization and development of ROI templates- Month-long practical experience as group leader at logistic center and buying assistant for fashion and jewelry