Sally Stoewe Email & Phone Number

Stadt Hamburg, De

- Building the consultancy with the aim of spreading customer centricity to every organization in the world - Leading the consultancy practices for Customer Success, Customer Support, Professional Services and Corporate Culture- Developing our Enablement Framework for Post-Sales Professionals with the focus on project management and soft skills, incl. workshop, coaching and mentoring formats- Owning our Community Building that aims to foster collaboration among the German/European CS community

Stadt Hamburg, De

Customer Obsessing provides strategic and execution focused consulting services for companies and leaders who are interested in increasing customer retention and growth. Our approach is based on a holistic framework based on the 4 pillars people, process, systems and culture! Our expertise ranges from Customer Success, Customer Support, Professional Services, Training, Community, Customer Advocacy, References, to Customer Experience.Building a new company from scratch, I wear multiple hats with key responsibility for brand development, knowledge and training base creation and organizational structure development.https://www.customerobsessing.com/

New York, Us

#IamRemarkable is an initiative empowering women and underrepresented groups to speak openly about their accomplishments in the workplace and beyond, thereby breaking modesty norms and glass ceilings. As a facilitator, my role involves hosting workshops and being an ambassador for #IamRemarkable within my personal and professional networks.

San Francisco, California, Us

- Improved team spirit and communication by owning administrative and organisational tasks, working 1-on-1 with Twilio's VP of Services EMEA, as well as Senior Directors of Post-Sales teams in EMEA- Increased employee engagement by +10% and inclusion by +6% over the last 6 months by leading engagement program for 120+ team members across Professional Services, Customer Support and Customer Success teams- Build cross functional bridges of collaboration between Sales, Post-Sales & Marketing by leading Customer Experience projects , incl. customer event management with complimentary Salesforce campaigns, as well as customer experience research- Improved Services Enablement internally by leading multiple training projects, incl. creating and delivering internal course content consumed by 500+ employees and rated with 4.9/5, as well as advocating for post-sales services attachment on opportunities contributing to a $1.3M gain in Support Revenue in Q2 '22- Active member of Women@Twilio ERG and BuildHer initiative, as well as Gold-tier #IamRemarkable facilitator hosting workshops and panel discussions for internal and external audiences- Active Interviewer (Bar Raiser) embodying Twilio's core principles of Be An Owner, Don’t Settle, and Be Inclusive

Hamburg, De

- Build a strong team bond by owning people management responsibility for 19 sales representatives and enabled the team to outperform the sales target by +9.7% in sales revenue in 2020 - Project lead for category management and stock control in the product segments liquor, tobacco and confectionery, incl. establishing vendor relationships and conducting product training - Assured management coverage by owning the planning process of duty roster for 20 executive managers in 24h shift work

Hamburg, De

Hamburg, De

- Combination of 18 month studies at HWR Berlin and 18 month professional training at different airports- Position as Sales Team Leader with responsibilites in HR, leading 8-12 team members at the airports Berlin-Schönefeld, Berlin-Tegel and Köln/Bonn- Additional responsibility for event organization and development of ROI templates- Month-long practical experience as group leader at logistic center and buying assistant for fashion and jewelry

Master Of Business Administration - Mba, Project Management

Bachelor Of Arts - Ba, Business Administration, Retail/Wholesale