As a Graphisoft Process and Communications Manager, I am responsible for driving customer success by providing clients with a combination of in-person, on-demand, self-paced, and community resources. I work closely with clients to understand their organizational structure, tech stack, skill sets, project types, and company goals to determine how we can best elevate their experience and minimize time to production.My role involves developing and maintaining in-depth knowledge of the business success drivers and the competitive marketplace. I evaluate current data collection frameworks and toolsets to optimize them for gathering the data that will drive models. Working cross-departmentally, I build continuous solutions to help assess, measure, and monitor impacts of change on customer journeys.In collaboration with the professional services and customer support team, I share the customer enablement team's processes and metrics tracking. I conduct weekly, quarterly, and annual reporting to track progress of key initiatives and communicate the status of team objectives to the Global Director of Customer Enablement.
Listed skills include Sketchup, Photoshop, Architectural Drawings, Illustrator, and 6 others.