Sally Sylvester Email & Phone Number

Australia

Australia

Sydney

Sydney, Australia

Brisbane, Australia

As brand leader, I was accountable for oversight of all aspects of the brand, leading operations, people leadership and talent strategy.In particular, I have taken a strongly hands-on approach to a managing a major re-brand and a doubling of our national retail network following a major acquisition. I have had close involvement in the end-to-end design of the re-brand to ensure our brand captured the ambition and core value proposition of our doubled network of 100+ branches and 580+ staff. My expertise in and passion for sales management and coaching have been critical to the results I have been able to deliver in this role. Areas of focus: general management, re-brand, national retail management, national sales training, sales management, financial management, marketing, complex change management, product strategy, brand strategy, customer experience, strategic leadership

Nsw/Act

As State Leader, I reported to the General Manager of the Flight Centre Brand and oversaw a large branch network that steadily expanded under my leadership to become 265 branches and 1450+ frontline staff, supported by a talented support team of 45. I directly managed 14 regional managers, with dotted line management responsibility of regional department heads. As a leader, I took a strongly hands-on approach to sales management, sales training and sales coaching to cultivate world-class managers and a body of frontline staff who were engaged, customer focused and supported fully in performing at their best. I also planned and executed a major growth strategy to drive rapid, sustained expansion to our state network. Areas of focus: state management, sales management, sales coaching, retail training, sales training, L&D, strategic leadership, operations leadership, people leadership, change management, customer service management, customer experience

Sydney, Australia

As Area Leader reporting to the state leader of NSW/ACT, I assumed responsibility for several successive areas across the NSW region, turning around performance across underperforming areas and driving significant, sustained growth. During the GFC, I was able to sustain flat sales, margin and profit against a landscape of sharp industry decline. Areas of focus: sales management, retail management, frontline retail training, customer service management, customer experience, customer service excellence, operations management, financial management, L&D, sales training, sales coaching

Sydney, New South Wales, Australia

I Started the Inter-continental Hotel School in the Food & Beverage course. Loved every minute of it. Learning and being cross skilled in all areas of the hotel. My work placement was Café Opera where I was show all the ropes within the industry by some amazingly talented people. This started off my love for Service, Going above and beyond for guests and standing out from all the rest.