With a 25-year career in the hospitality industry, I am a seasoned operations leader and a Lean Six Sigma Master Black Belt. I have successfully directed innovative initiatives that improved quality, efficiency, and profitability across hundreds of hotels and resorts in the US and Canada, while enhancing customer satisfaction and employee engagement.As a board member and vice chair at Kitchens for Good, I apply my passion for lean thinking and leading with respect to a meaningful cause. I support the organization's mission of transforming lives through culinary arts, by sharing my expertise in customer service, project management, and process design. I work alongside a dedicated team of professionals and volunteers who help individuals facing barriers to employment become work ready, be placed in quality jobs, and start a career in San Diego's robust hospitality industry.
Listed skills include Six Sigma, Hospitality Management, Leadership, Process Improvement, and 32 others.