Sally Vollner Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio, United States

Training and Product Adoption:Provide hands-on training to healthcare professionals, increasing product adoption and accelerating the implementation of new solutions.Deliver in-person, virtual, and multimedia training sessions, enhancing customer satisfaction and improving product adoption.Engagement and Content Creation:Increase engagement through regular multimedia content (bi-weekly Sway, Canva marketing flyers, podcast content), resulting in improved product knowledge and customer satisfaction.Sales Support and Effectiveness:Boost regional product sales by providing targeted training and support to Sales Representatives, leading to improved product knowledge and sales effectiveness.Customer Relationships and Experience:Maintain strong relationships and rapport with customers, reducing complaints and enhancing overall customer experience and brand reputation.Compliance and CRM Management:Ensure compliance with internal policies and procedures, maintaining reliable and accurate customer visit records in the CRM system.Mentorship and Team Support:Act as a mentor to new Clinical Training employees.Cost Efficiency and Resource Management:Achieve cost efficiency by adhering to OPEX guidelines, optimizing resource allocation, and strengthening financial outcomes.

Cincinnati, Ohio

Leadership and Training:Cross-train Phonak and Unitron technical support agents to provide multi-brand support.Serve as a multi-brand product support member, providing audiology technical support for Phonak and Unitron brands, including private and white labels such as Sonova, Phonak, Costco offerings, and Unitron-supported third-party brands.Knowledge Team:Develop and provide resources for the ATS team to ensure efficient service and troubleshooting within Salesforce.Technical Services:Provide technical support via telephone to Hearing Healthcare Professionals, including diagnostic advice, programming advice, troubleshooting, software, Bluetooth, wireless connectivity, and hardware support.HIMSA certified.Technical and Analytical Skills:Analyze and resolve technical problems with a strong, detail-oriented, and analytical skillset.Significant experience with PCs, MS Windows, and Apple products.Proficient with digital technology, Bluetooth, wireless connectivity, iOS, and Android.Customer and Colleague Relationships:Maintain close relationships with customers and colleagues across all departments.Communication and Interpersonal Skills:Effective verbal and written communication and presentation skills in English.Excellent interpersonal skills with a strong team and customer orientation.Time Management and Organizational Skills:Strong time management, organizational, and prioritization skills.Ability to work efficiently in a fast-paced, multi-tasking environment.

Cincinnati, Oh

Revenue Generation:Generated $1.6M in new net revenue year-over-year in 2018 and 2019.Training and Support:Conduct training on best practices for Third-Party Referral Networks and Managed Care.Provide training for new and existing customers on new products and software.Install software and hardware interfaces for new and existing customers.Launch new products and conduct software training sessions.Representation and Events:Represent the company at seminars, conventions, CEU events, and open houses.Use LMS for additional training modules within Unitron.Technical Expertise:Provide technical troubleshooting for software and hardware issues.Offer advice on patient fittings of hearing aids and acoustics, as well as software configuration.Conduct in-person patient assistance appointments.Sales and Growth:Stimulate hearing instrument sales growth within a multi-state territory by engaging audiologists, dispensers, physicians, and other decision-makers.Promote sales by prospecting new clients, increasing share of wallet, and partnering with select accounts.Maintain detailed client records in Salesforce CRM.Follow KPI requirements to ensure consistent sales growth.

Cincinnati, Oh

Operations Management:Directed and managed operations of two highly successful Connect Hearing clinics.Senior HCP Support:Assisted and filled in for Senior HCP positions, providing diagnostic and technical support to providers in the region.Technical Point of Contact:Acted as the regional point of contact for software and hardware issues.Installed hardware for new computers, integrated REM for audiological equipment, and performed software updates.Provided technical support for PC issues and liaised between technical support and providers.Revenue Generation:2017: Generated $500K+ in new net revenue.2016: Generated $300K+ in new net revenue.2015: Generated $400K+ in new net revenue.2014: Generated $250K+ in new net revenue.Audiological Services:Conducted comprehensive diagnostic audiological evaluations.Performed hearing aid evaluations, made recommendations, and handled dispensing and fitting.Community Engagement:Conducted quarterly Community Hearing Education/Training Seminars, averaging 30-40 attendees.Marketing Collaboration:Maintained close contact with marketing to maximize demand.

Practical Experience:Hired to complete practical in-clinic experience.Technical Support:Provided software and hardware support for 4 providers in the Cincinnati area.Revenue Generation:2013: Generated $100K+ in new net revenue.Audiological Services:Conducted comprehensive diagnostic audiological evaluations.Performed hearing aid evaluations, made recommendations, and handled dispensing and fitting.

Aud, Audiology

Activities and Societies: Student Academy of Audiology

Mfa, Theatre Design And Production - Sound Design

Activities and Societies: Audio Engineering Society Graduate Studies Grant for advance study in AudioStudio Manager Teaching Assistant.

Bfa, Electronic Media/ Communications

Activities and Societies: 1996-1997 President Audio Engineering Society 1995-1995 Secretary Audio Engineering Society 1777 Award for Audio.