Salome Carter Email & Phone Number

United States

Monitor EDI Processes including EDI 850, 855, 860, 865 and 870Interview and train new hiresCollect and document customer requirementsDevelop project plans and timelinesWrite and update SOPs and work instructionsPrepare reports and analyze dataMonitor and evaluate agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.

Atlanta, Ga

Professional Experience Avantor Inc, Atlanta, GA 2017 to present• Provided internal support to the PM for SAP Eagle and EWM implementation in a +3M revenue company of 20000 employees• Assisted in implementing large scale projects stocking new Science labs in over 30 universities across the United States• Drove and managed mid-scale projects including Standing Orders, Quotes and damage claim management which improved customer experience by 30 %• Supported Regional Sales Directors by creating quotes and proposal which increase sales revenue by 1M• Coordinated and provided feedback about system functionality and user experience and created suggestions for improvement through Kaizen activities• Led User Acceptance Testing• Ensured accurate, timely and effective communication with Stakeholders• Supervised hyper care and Go Live activities to ensure smooth and successful transition

Greater Atlanta Area

VWR International, Atlanta, GA 2008 - 2015Customer Care Expert• A peer mentor who assisted with new hire training• Ran Open Order reports to manage customer accounts• Actively built relationships across teams to deliver satisfactory customer requirements• Investigated and resolved sales adjustment requests stemming from freight, product price, and other discrepancies. • Received orders to be shipped from North American distribution centers and processed them efficiently, timely, and accurately• Assisted in writing SOPS and leader guides

Greater Atlanta Area

Operations Supervisor• Oversaw day-to-day Call Center operations ensuring necessary staffing, schedule adherence and optimization of available workforce• Managed operation’s support team, Team Leads, Quality Assurance agents & Control Desk analysts• Accountable for the meeting and delivery of contractual metrics to on-site client• Monitored and score calls using standardized metric• Increased employee morale and established positive employer – employee relationships by building teams and implementing a new recognition program which reduced turn-over by 20%• Made financial decisions on behalf of the client relating to offering goodwill to customers based on the client’s guidelines• Conducted performance reviews for +20 employees to ensure good career-path & professional development• Screened and interviewed prospective employees • Trained new hires• Planned and led weekly and monthly team meetings• Managed escalated and critical issues

• Answered calls from owners with questions regarding their wireless accounts• Researched and responded to customers’ inquiries about their equipment and rate plans• Cross-Sell company products• Analyzed customer’s usage and made necessary cost-saving recommendations to ensure customer satisfaction• Performed first level troubleshooting of customer’s wireless devices

• Answer multi-line switch board• Welcome and direct visitors• Order and maintain office supplies• Support senior management by typing documents and making appointmentsTraining & Courses taken:Workplace Harassment for LeadersManagement and Leadership Skills for First Time SupervisorsBBB Dispute Resolution & Arbitration

Non-Degree, Multi-Media Journalist

Social Sciences, Socioloy

Activities and Societies: Editor of College Newsletter

Bachelor Of Arts Degree, Sociology

Activities and Societies: Basketball, Editor of College MagazineI was a student leader and founder of the first college magazine. I played.