The National Rheumatoid Arthritis Society supports people affected by Rheumatoid Arthritis (RA) and Juvenile Idiopathic Arthritis (JIA) across the whole of the UK. Founded in 2001, it is the only UK charity devoted specifically to RA.My role within NRAS is to manage a team of people to widen the reach of the organisation through direct marketing, campaigns, events, PR and innovative social media activity in order to raise awareness of NRAS and broaden its supporter base. I am also responsible for project managing and editing the NRAS magazine as well as RA awareness week activities in June and World Arthritis Day in October. Over the last year, I have been project managing the charity’s branding strategy; this involves working with external consultants and our design agency to develop the organisation’s identity both internally and externally. PR plays a hugely important part within my role and I manage the relationship with our London based PR agency to ensure our messaging is on brand and that we are securing high profile media coverage. Being part of the SMT, means that I contribute to the strategic planning of the charity and support the CEO and Board to drive our key objectives. Key AchievementsWithin 12 months, increased our social media following on Facebook by 18% and Twitter by 24%Instrumental in widening our PR reach both locally and nationallyProject managed the most successful RA awareness week to dateManaged 2 film production companies to produce successful promotional films(see links)Introduced an internal newsletter, improving communication and better engagement within teamsConsiderably changed the visual identity of the organisation, making it friendlier, and more appealing to our audiences

Setting and developing The Stress Management Society’s business strategy was the immediate focus for this role. The Organisation had seen an increase in organic growth over the last few months but had not had the necessary processes or business plan and strategy to manage the incoming workload. I primarily worked on developing a business and marketing plan as well as working to define the Organisation’s vision and purpose. Key AchievementsProject managed and was successful in being awarded SMS first tenderInstrumental in developing the Organisation’s Business StrategyBuilt a framework for the organisation’s Corporate Social ResponsibilityDeveloped business tiers, enabling SMS to work more efficiently and cost effectively with public sectorDeveloped processes to enable better alignment and communication with marketing, project management and operationsAcquired ILM endorsement as a Trainer in Stress Management

Deafblind UK is a national charity providing a range of services such as volunteering, befriending, outreach & community services, digital inclusion projects, advocacy information and advice to people who have a combined sight and hearing loss.My main responsibilities were focussed on managing and developing customer and stakeholder relationships to deliver organisational growth and identify and exploit new opportunities. Despite extreme cuts and austerity measures within Health & Social Care, through the success of building strong relationships with stakeholders and leveraging new business, I managed to steer the company to grow at a sustainable rate. Part of my role and key to some of the growth, involved the project management of events, bids and tenders through Government procurement sites and the successful implementation of larger provider contracts from PQQ to ITT, contract negotiation and monitoring. In order to go to market, I created a range of marketing materials including videos, brochures, case studies and infographics to support the brand development and raise the profile of DBUK.Key AchievementsInstrumental in achieving 14% growth in the last two years contributing to a business turnaround, 5% of this has been new growthProject managed the successful award in a major contract from a larger, well-known and established competitor in the sectorRan successful campaigns such as deafblind awareness week and the NHS initiative self-care week, doubling our social media presenceCreated a set of marketing tools; brochure, infographics and promotional videos. Set up awareness and assessment training suite of products providing new income streamsSet up a peer recognition programme to develop and strengthen internal staff relationshipsImplemented and ran customer forums to gain valuable feedbackDeveloped and project managed the Organisation’s first annual staff conference

Now CDWManaging the demand creation element of the business, I worked closely with Channel Managers and Sales Directors to develop and manage the vendor relationships within the business. I was responsible for securing vendor marketing funds and the project management and successful implementation of a range of marketing activities to facilitate the growth of services and sales. Working with tier 1 vendors to create co-branded marketing campaigns, I produced and organised numerous events, including incentive programs, corporate hospitality, product/service launches and business focused workshops for customers. Having introduced and then driven the companies CSR policy, I also oversaw the partnership between Kelway and Tomorrow’s People, their charity of choiceKey AchievementsCreated highly effective lead generation plans for our Tier 1 vendors, such as HP, Cisco, Dell, EMC and MicrosoftSecured in excess of 1m vendor funding YOY to support campaignsProduced a variety of marketing collateral such as direct mail and electronic direct mail pieces, displays, presentations and case studies Developed and fully managed a variety of bespoke customer events ranging from large solution, product or service focused events or launches to corporate hospitalityDeveloped and managed a series of CxO customer dinners for globally recognised companies with world renown, industry leading speakers to debate thought leadership Generated in excess of £20m revenue from various marketing campaigns and events over 3 yearsDeveloped and launched a customer satisfaction survey which ensured our ISO accreditation Developed and implemented a strategic plan for sales engagementInstrumental in developing and driving the company’s CSR plan and creating a partnership with Tomorrow’s People a Voluntary Organisation (and the first charity for Kelway to support) to provide work experience and placements for young people in NEET (Not in education, employment or training)

Responsible for assessing the support needs of service users with learning disabilities within the Organisation and to calculate and negotiate any increase in those support needs with the relevant Local Health Authority, Social Services and Education.

Working within the Organisations research and development team to undertake a process of internal inspection in line with criteria set by the Registered Care Homes Act 1984.

Responsible for managing a team of dedicated staff to deliver a high standard of care to the Service Users and ensuring that the home was run in accordance with The Residential Care Homes Act.Aims and objectives -• Ensuring and maintaining high standards within the home increasing our overall inspection score• Implemented support plans for Service Users

Taking a 3 month sabbatical I supported a group of volunteers in one of the Romanian Orphanages following the downfall of Ceausescu. The aims were toProvide immediate emergency support to the children and Orphanage staff Successfully break down barriers to teach staff how to care and support vulnerable childrenProvide a safe nurturing environment for children to develop