Salmaan Syed Email & Phone Number

Melbourne, Victoria, Australia

Management of customer relationships to transform their business through cloud-first productivity and collaboration solutions and facilitating their digital transformation journey.

Melbourne, Australia

Lecturing and mentoring a cohort of Master of Project Management, MBA, and MBIS students within the Information Technology and Project Management domains.

Melbourne, Victoria, Australia

Transforming information and intellectual assets into a long-term value proposition for the organisation's customers and employees.

Melbourne, Victoria, Australia

Transforming information and intellectual assets into long-term value for the organisation's clients and employees. Business process mapping to ensure alignment of future-state with organisational strategy and direction.

Melbourne, Australia

Lecturing and mentoring a cohort of Master of Engineering Management and Master of Project Management students within the Information Technology and Project Management domains.

Melbourne, Australia

Managing major projects with a range of diverse stakeholders including full responsibility for the definition, documentation, and satisfactory completion of large complex projects. Managing business and wider organisational impacts and resources, including vendors and other external parties.

Melbourne, Australia

•Managing the process for the preparation of data and reports for compliance auditing purposes and the continuous improvement of these processes. •Oversight of the ResearchMaster software system and development of integrated systems that complement its reporting capabilities •Undertake functional analysis, design and programming of custom applications, as required, to facilitate data collection and/or to combine data stored in distinct systems (i.e. research master and publication repository).

Melbourne, Australia

Responsible for provision of second and third level support to users of the University's Teaching and Learning Systems. Development of issue analysis, requirements analysis and functional specifications documentation for product fixes and enhancements.Participation in various interest and user group activities, product vendor events and conferences and other network opportunities as appropriate.

•Line management of a team of 10 IT Helpdesk support staff, including HR duties. •Training by example, as well as organising professional development opportunities for Helpdesk staff.•Reviewing support procedures to improve efficiency and level of service.

Demonstrating customer focus while delivering high quality IT service and advice to clients. First level support and administration for: Peoplesoft, InfraActive, and SAP.

Demonstrating superior customer service skills Providing accurate and timely advice and assist in delivery of services for both staff and students Application software support Helpdesk call assistance & troubleshooting Onsite customer training Creating/Updating User training manual Provide 1st and 2nd tier client support Develop policy and procedures Conduct user and network management tasks Contribute to various development projects in a variety of capacities Standard Operating Environment development Specialised in high tension and difficult client relations. Demonstrating highly developed skills in DOS, Windows (3.1, 95, 98, NT, 2000, ME, and XP), and Novell networking tools which includes a high level of skill in GroupWise, Novell Netware Admin, Console One.

Master'S Degree, Project Management

Bachelor'S Degree, Information Systems

Victorian Certificate Of Education, High School Certificate