As a System Administrator, I excel in maintaining and managing critical infrastructure components to ensure smooth operations. My responsibilities include:🔹 Servers & Infrastructure: Manage physical & virtual servers, SAN, databases, PABX, print server, mail server, web server, LDAP/Active Directory, DR, backup, and application support.🔹 Email Security: Implement Mimecast for robust email security and audit all records passing through the email gateway.🔹 Ticket System: Manage OTRS Ticket System for efficient user support and issue resolution.🔹 Antivirus Implementation: Deploy Broadcom Antivirus system across global offices to maintain system security.🔹 IT Procurement: Purchase and manage IT equipment and software, negotiate with vendors, and control costs.🔹 Web Infrastructure: Manage Move One websites, SSL certificates, and storage for smooth operations.🔹 User Management: Create, delete, and manage users on AX server, including file sharing and BI app access.🔹 Telephony & VOIP: Configure and manage PABX systems and VOIP phones for seamless communication.🔹 Directory Services: Provide support and management for LDAP Directory Services.🔹 Application & Backend Support: Offer comprehensive support for applications, OS, and backend systems.🔹 Database & Storage: Manage DB-mails, share drives, OwnCloud, Google apps, Esurvey, and Eforms.🔹 Time Tracking: Administer and support remote Time Doctor system for accurate tracking.🔹 IT Audit: Ensure compliance, identify improvement areas, and implement best practices.🔹 Internet & Communication: Address home internet issues, manage ISPs, mobile SIMs, and plans.🔹 Hardware Repair: Perform maintenance and repairs for hardware equipment.I maintain effective communication with cross-functional teams and vendors, ensuring smooth operations and Data Center Maintenance.

🔹 Full Lifecycle Management: Oversee IT Network & Security operations, including implementations, maintenance, and interconnectivity.🔹 Procurement Expertise: Manage procurement of IT Network & Security components.🔹 ICT Transformation Leadership: Champion ICT Transformation/Strategic Plan, driving initiatives like Mobility Program and USAR deployments.🔹 Strategic Guidance: Provide expert advice to advance ICT Cloud Strategy and optimize cloud-based infrastructure.🔹 Specialist Maintenance and Development: Maintain and enhance designated specialist areas.🔹 Administration & Configuration: Handle hardware, software, and Cloud administration and fault diagnostics.🔹 Continuous Improvement: Identify opportunities for operational enhancement and innovation.🔹 License Management: Ensure software/hardware license compliance and forecasting.🔹 Policy Development: Contribute to network and security-related policy development and maintenance.🔹 Training & Documentation: Develop comprehensive team training materials and user-friendly documentation.🔹 Technical Assistance: Provide backup support to resolve system and data availability issues.🔹 Evaluation & Analysis: Conduct technical evaluations and systems analysis for infrastructure improvement.🔹 Quality Assurance: Maintain adherence to internal and external systems security standards.🔹 Project Ownership: Act as Technical Owner for assigned projects.🔹 Vendor Management: Manage vendor and contractor relationships, serving as a key liaison.🔹 Special Projects: Participate in or lead special projects to drive innovation and progress.🔹 Troubleshooting & Maintenance: Resolve hardware, software, and network/system problems swiftly.

🔹 Lifecycle Management: Oversee IT Network & Security operations, ensuring seamless functionality and optimal performance.🔹 Procurement: Manage IT Network & Security component procurement, aligning with strategic objectives.🔹 ICT Transformation: Lead ICT Transformation/Strategic Plan delivery, revolutionizing technological landscape.🔹 ICT Cloud Strategy: Provide expert guidance to advance ICT Cloud Strategy, optimizing cloud-based infrastructure.🔹 Specialist Support: Deliver exceptional support in designated specialist areas, enabling smooth operations.🔹 Admin & Configuration: Handle hardware, software, and Cloud administration and fault diagnostics.🔹 Continuous Improvement: Identify opportunities for operational efficiency using innovative ICT solutions.🔹 License Management: Manage software and hardware license compliance and forecasting.🔹 Policy Development: Contribute to network and security-related policy development and maintenance.🔹 Training & Documentation: Develop comprehensive team training materials and user-friendly documentation.🔹 Technical Assistance: Provide expert technical assistance to resolve system and data availability issues.🔹 Evaluation & Analysis: Conduct technical evaluations and in-depth systems analysis for network and security infrastructure improvements.🔹 Quality Assurance: Ensure adherence to internal and external security standards and conduct thorough quality assurance.🔹 Project Ownership: Act as Technical Owner for projects, overseeing successful implementation.🔹 Vendor Management: Effectively manage vendor relationships and serve as a key liaison.🔹 Special Projects: Play an active role in addressing network and security challenges, driving innovation.🔹 Troubleshooting & Maintenance: Swiftly resolve hardware, software, and network/system issues.

🔹 Server and Infrastructure Management: Maintain and manage physical and virtual servers, SAN, databases, PABX, print server, mail server, web server, LDAP/Active Directory, disaster recovery, backup systems, and application support as per requirements.🔹 Technical/Administrative Support: Provide technical and administrative support to IT service delivery by identifying, investigating, and resolving technical problems.🔹 Infrastructure Optimization: Analyze business requirements and develop appropriate IT infrastructure solutions to overcome bottlenecks, improving productivity and profitability.🔹 Efficiency Enhancement: Assess existing infrastructure and implement measures to improve efficiency. Ensure relevant security measures are in place, standardize applications, and maintain an accurate inventory of IT assets and hardware for proper licensing management.🔹 Global Systems Development: Assist in the development and implementation of global systems, such as new domains, platforms, backup, disaster recovery, and other required applications. Create accurate project plans for seamless implementation.🔹 Staff Training: Train new and existing IT staff on relevant servers and applications. Ensure necessary software is installed on company/staff machines as required.🔹 Hardware Connectivity: Assess hardware connectivity requirements of new and existing customers and promptly fulfill them.🔹 Server and System Monitoring: Effectively monitor servers, storage, databases, and PABX systems, ensuring timely identification and resolution of problems.🔹 Service Ticket Resolution: Resolve all service tickets raised by users, analyze issues, and either resolve them locally or escalate when necessary.🔹 IT Budget Preparation: Gather IT requirements from all departments and provide inputs to the IT Director for the preparation of the annual IT budget.🔹 Network Maintenance: Perform network maintenance, including identification and resolution of network problems.

🔹 Business Needs Analysis: Analyze user requirements and recommend technical solutions with defined timelines.🔹 Strategic Planning: Maintain organizational effectiveness and efficiency by defining, delivering, and supporting strategic plans.🔹 Emerging Technology Research: Conduct research on emerging technology, aligning it with organization goals, strategies, practices, and user projects.🔹 Project Management: Create detailed timelines and implement effective project control for each software release.🔹 System Audits: Verify application results by conducting system audits of implemented technologies.🔹 Information Security and Control: Preserve assets by implementing disaster recovery, backup procedures, information security, and control structures.🔹 IT Strategy and Policies: Recommend IT strategies, policies, and procedures by evaluating organizational outcomes, identifying problems, and anticipating requirements.🔹 Financial Management: Achieve financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.🔹 Hardware and Software Administration: Install hardware, peripheral components, and appropriate software packages, including operating systems. Administer email and anti-virus systems.🔹 User Support: Troubleshoot and resolve user issues related to corporate software in a timely manner.🔹 Vendor Management: Participate in hardware and software evaluations and maintain vendor contracts.🔹 Quality Assurance: Maintain quality service by establishing and enforcing organization standards.

🔹 Routers and Switches: Install and set up routers and switches, providing assistance with problem identification and resolution.🔹 Network Configuration: Configure LAN/WAN, monitor network performance, and set up wireless LAN, VLAN, VPN, DHCP, FTP, IIS, RIP, and OSPF.🔹 Security Systems: Design, install, configure, test, and maintain Hikvision Cameras, Axis Cameras, and Access Control Systems.🔹 Port Security: 🔹 Windows Server Management: Manage Windows Server 2012/2016, including Active Directory user management.🔹 Active Directory: Develop organizational units in Active Directory (AD) and manage user security with group policies. Manage Group Policy Objects (GPOs) throughout the AD enterprise.🔹 Server Infrastructure: Configure ADS, LDAP, GPO, DNS, DHCP, Print Server, Storage & File Sharing.🔹 Virtualization: Create virtual machines using VMware Workstation and Oracle VM VirtualBox. Design virtual domain networks for development environments, including domain controller, AD, DHCP, and DNS.🔹 Project and Operations Management: Possess organizational and management skills, including project management and operation management. Excellent verbal and written communication.🔹 Firewall and VPN Configuration: Configure Zonebased Firewall and Cisco ASA Firewall. Set up Site-to-Site VPN and Remote Access VPN.🔹 Web Server and Database: Install and configure Apache Web on Linux. Install Oracle and MySQL databases. Set up a full web server (IIS, PHP, MySQL, phpMyAdmin) in Windows Server 2012 R2.🔹 Office Network Management: Manage office network, including printer and network sharing. Provide support for Windows 7/8/10 and Microsoft Office.🔹 Hardware and Software Support: Install, configure, manage, and troubleshoot servers, desktop PCs, workstations, laptops, printers, and scanners.🔹 MS Office Suite: Proficient in Microsoft Office Suite, including Word, Excel, Access, and PowerPoint.

🔹 Network Device Management: Configure management functions on network devices, including enabling logs, SNMP v2c and v3 configuration, creating username/password databases, telnet and SSH configurations.🔹 Installation and Recovery: Perform RAM/flash installation, password recoveries, and configuration backups (scheduled/manual).🔹 LAN Management: Manage LAN for a 20-floor building with wireless, UTP, and fiber optic cabling. Implement tagging for each endpoint and configure uplinks.🔹 Switch Configuration: Configure Cisco 6500 series core switch and inter-vlan routing. Configure Cisco 2960, 3560, Dell PowerConnect switches for different VLANs.🔹 High Availability: Configure high availability from core to access layer in the network. Implement HSRP, VRRP, and GLBP across ISP routers and L3 switches.🔹 Network Protocol Configuration: Configure LACP, PAGP, SVIs, PVSTP+, RSTP, and STP across distribution and core switches. Enable call forwarding from call manager to private numbers of users.🔹 Guest User Management: Provide guest users with WiFi guest login through WLC 4400 series and install Cisco Aironet 1250 series access points.🔹 Event Log Analysis: Configure event log analyzer as a central syslog server for all network devices.🔹 Documentation and Inventory Management🔹 User Administration: Administer the creation, operation, modification, and deletion of usernames and passwords of employees from the Domain Controller.🔹 IT Troubleshooting: Troubleshoot IT systems when issues are reported by computer users. Provide L2 support.🔹 Attendance Time Machine and Server: Install and configure attendance time machine and server.🔹 SAN Configuration: Install and configure SAN (HP EVA 4400), map drives with users and application servers.🔹 Video Surveillance: Install Hikvision Cameras and NVRs (Network Video Recorders) in a 20-floor building with over 250 cameras.