1. Operational Excellence: Implement and optimize operational processes to ensure seamless delivery of projects, enhancing efficiency and productivity.2. Team Coordination: Coordinate cross-functional teams, ensuring optimal resource allocation and timely delivery of client projects.3. Process Improvement: Continuously analyze current workflows, identifying opportunities for process improvements to enhance efficiency and client satisfaction.4. Campaign Oversight: Directly oversee the logistical aspects of marketing campaigns, ensuring they are executed efficiently and meet set benchmarks.5. Tech & Tools: Keep abreast with the latest tools and technologies that can enhance operational capabilities, recommending and implementing them as needed.6. Risk Management: Anticipate potential bottlenecks or challenges in operations and devise strategies to mitigate risks.7. Feedback Loop: Establish a feedback mechanism from clients and internal teams, ensuring continual improvement in operations.8. Training & Development: Facilitate training sessions for the team, emphasizing operational best practices and new tool integrations.9. Budget Oversight: Work closely with the finance team to manage operational budgets, ensuring cost-effectiveness without compromising on quality.10. Vendor Management: Supervise and optimize vendor relations, ensuring timely deliveries and adherence to quality standards.11. Collaboration: Work jointly with the CEO to align operational strategies with the agency's overall vision, ensuring cohesive execution.