Salman Rasheed Email & Phone Number

Pakistan

Karāchi, Sindh, Pakistan

Manage, mentor, and develop a team of IT service desk analysts, providing leadership and direction.Monitor service desk performance metrics and prepare regular reports on service desk activities and performance.Ensure adherence to SLAs (Service Level Agreements) and OLAs (Operational Level Agreements).Collaborate with other IT teams and departments to ensure seamless support and issue resolution.Implement and maintain IT service management (ITSM) processes based on ITIL best practices.Identify areas for improvement and work with the team to implement process improvements and automation.Act as an escalation point for complex or high-priority issues.Develop and maintain documentation for service desk procedures and policies.Conduct regular training sessions and workshops for the service desk team to enhance skills and knowledge.Stay updated with emerging technologies and industry trends to improve service desk efficiency and user satisfaction.Manage IT infrastructure projects from planning through execution, including hardware and software upgrades, expansions, and migrations.Collaborate with IT security teams to ensure the infrastructure is secure and compliant with industry standards and regulations.

Karāchi, Sindh, Pakistan

Search for and discover network, system, or technological issues.Study problems and understand the roots of them. Develop detailed reports and graphs of analysis on each problem. IT&Telecom Infrastructure Networks Assessments and reports shared with IT ManagementIS Audits (Internal) Performing quarterly Create solutions to all network, system, or technological problems. Design preventative solutions to stop issues from reoccurring in the same way.Create future Networks & Telecommunications systems and equipment.Maintain current technologies, analyze them, and ensure that they are running smoothly without any problems. Optimize all systems and services.Oversee an enterprise-wide telecommunication strategy that focuses on optimizing future systems. Manage Cisco VoIP implementation for all locations. Work diligently with managers, contractors, technical vendors, and carriers to ensure that all projects are completed quickly and efficiently. Provide forecasting and consultation to clients to identify and satisfy their telecommunications needs. Train end users on using and maintaining systems, networks, and equipment.

Sindh, Pakistan

◆ Successfully providing seamless on-site monitoring, maintenance, and back up support◆ Managing team of telecommunications technician and analysts ◆ Insightfully recognizing issues and other appropriate courses of action◆ Researching and ensuring implementation of new technologies thoroughly◆ Providing technical support for network design activities

Karachi, Pakistan

◆ Initiated installation of Cisco L3 switches 3750X-24-TP-L / 3750X-12S-S with stacking (2020)◆ Supervised PTP link upgradation activity from HO to remote sites (2020)◆ Handled internet link shifting from different vendor activity (2020)◆ Directed roll out of VHF Communication (Motorola Mobile radios, Base radios, and Portable radios) (2020)◆ Completed Microwave Dish 3.1 replacement activity, to enhance network traffic optimization at remote field sites (2019)◆ Installed Cisco TelePresence SX80 at remote field sites to have availability of cisco WebEx video conferences to HO and other remote field sites (2019)◆ PTZ / Fixed IP CCTV cameras replacement activity at well and plant sites (2019)

◆ Insightfully maintained and developed network & telecom infrastructure ◆ Ensured trouble free computing environment◆ Managed and monitored power control of Data center environment◆ Smoothly supervised DC operation activities◆ Proactively monitored and troubleshot network performance issues◆ Efficiently ensured proper deployment of security standards at all levels◆ Administration of Microsoft Windows/Linux/VMware systems, Active Directory, Exchange, DHCP, File and Backup Servers◆ Managed SAN infrastructure to ensure reliable storage requirement for systems◆ Maintained regular data backups to minimize data losses in case of disaster◆ Checked backups by restoring at least once month. Administered Cisco VoIP system

◆ Laid out plans for Data Centre’s renovation at HO and remote field (Mehar site) IT Server rooms◆ Initiated configuration of Cisco WLC (2508) at Mehar site and rollout Wi-Fi networks across plant site◆ Integrated IT services between OMV and UEP networks & Telecom infrastructure◆ Directed roll out IP CCTV camera’s (PTZ and Fixed) at Mehar plant and wellhead’s◆ Replaced Core Switches from 6500 to Nexus 7010◆ Verified EoL cisco access switches 3560G replaced with 2960S models on all floors at HO◆ Directed rollout 802.1X port base authentication configuration on all cisco devices at HO and Field locations

Islamabad, Pakistan

◆ Maintaining and development of Network & Telecom infrastructure ◆ Proactively monitor and troubleshoot network performance issues.◆ Ensure that proper security standards are deployed at all levels.◆ Administration of Microsoft Windows/Linux/VMware systems, Active Directory, Exchange Server, DHCP, File and Backup Servers.◆ Manage SAN infrastructure to ensure reliable storage requirement for systems.◆ Maintain regular data backups to minimize data losses in case of disaster, checking the backups by restoring at least once a month◆ Management & administration of VoIP Telephony system in Islamabad and fields location

Karachi

◆ Shifted PTP links from one to another vendor for stable networks connectivity for all branches of Standard Chartered Bank◆ Core Switch 6500 supervisor engine blade replacement activity◆ Deployed Cisco WAAS at SCBPL HO to optimization of WAN traffics◆ Courteously implemented and maintained network security on infrastructure built on Cisco WAN, LAN, MPLS and wireless technology along with integrated acquire technologies◆ Offered technical support including security, level 2&3 Cisco devices and monitoring of data networks, including WAN, LAN, and wireless◆ Methodically configured all network devices on Net Flow, SNMP, TACACS Servers, RAT and hardening configuration while making recommendations for network design enhancement ◆ Participated periodically in off hours On Call support rotation

Karachi, Pakistan

◆ Maintain a thorough understanding of the basic behind the internet and its workings (DNS, Security, IP routing, HTTP, VPN, Email routing, SPAM and etc)◆ Configure setup Cisco firewalls, VPN concentrates and security appliances for access to vital business applications.◆ Design, setup and configure complex switching environments◆ Design, setup and configure complex wireless networking that supports open or secured access and the ability to support voice and video applications◆ Maintain a thorough understanding of LAN Networking◆ Configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems◆ Maintaining multi site network operations and software applications, operating systems and regular maintenance with both private and public facilities◆ Managing assigned projects and program components to deliver services in accordance with established objectives◆ Responding to inquires from staff, administrators, service providers, site personnel and outside vendors and etc as well as provide technical assistance and support◆ Supervising the administration of systems and servers related network to ensure availability of services to authorized users◆ Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services

Luton, United Kingdom

◆ Installing and configuring computer hardware operating systems and applications ◆ Monitoring and maintaining computer systems and networks ◆ Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues ◆ Troubleshooting system and network problems and diagnosing and solving hardware or software faults ◆ Replacing parts as required ◆ Providing support, including procedural documentation and relevant reports ◆ Following diagrams and written instructions to repair a fault or set up a system ◆ Supporting the roll-out of new applications ◆ Setting up new users' accounts and profiles and dealing with password issues ◆ Responding within agreed time limits to call-outs ◆ Working continuously on a task until completion (or referral to third parties, if appropriate) ◆ Prioritizing and managing many open cases at one time ◆ Rapidly establishing a good working relationship with customers and other professionals, such as software developers ◆ Testing and evaluating new emerging technology ◆ Conducting electrical safety checks on computer equipment

Bsc (Hons), Telecommunications And Network Engineering, Second Class, Upper Division

Final Year Subjects: - MOBILE NETWORK PLANNING AND DESIGN - RESEARCH METHODOLOGIES AND EMERGING - SOCIAL AND PROFESSIONAL PROJECT.

A-Level, Ict, Distinction And Merit

O Level, English Language And Literature, General