Ensuring expert transfer and proper manpower support.Ensuring availability of all tools to experts at all service points.Prepare all activities related to recruitment.Providing necessary support during any type of audit.Verifying the customer experience after providing TV service & taking necessary steps to satisfy the dissatisfied customers.To provide necessary training to develop manpower.Regularly checking that the tools used are of standard level..

• Data analysis from service and take action for customer satisfaction.• Acting as in charge of Online Solution team of Walton TV service.• To monitor weather the activities at the service point are being carried out properly by visiting the service points regularly.

• Supervision proper TV service process with SOP maintain & checking ESD Safety all service points.• Ensure that equipment calibration program complies with internal SOP requirement.• Training & upgrade the quality team member about quality tools.• Train up TV service experts with latest technologies.• 6S process Implement & ensuring over all Service points.• Root cause analysis for faulty TV model.• Keeping on YouTube channel & Facebook monitoring on Walton Television Service related matters.• Development plan submission for any kinds of system upgradation, circulation & implementation to root level for overall Television Service Development progress.

1. Monitoring & ensuring smooth operation of all sub sections in Central TV Service Section & achieving daily work targets. Providing administrative support & keeping communication with concern dept. and preparing necessary work requisitions & following up until completion. 2. Implementing various process development tools (such as: Six Sigma, Six S, Kaizen, Lean, etc.) in Central TV Service Section in association of Process Control and Budgetary Manager. 3. Taking necessary steps to send faulty spare parts of service points to central & divisional panel repair points on time for maintaining “Wastage & Recycle Process” of Central TV service. 4. Presenting demand of all kinds of machines, tools, spare parts and raw materials required for Central TV Service section to TV Service Planning concerned person in time to ensure the stock