Leading the Government and Priority Services in Central region team for revenue growth, key Accounts Retention, contracts management, churn management, recovery, up-selling & cross-selling.Plan and execute strategies to achieve assigned monthly regional targets while maintaining base revenue and adding incremental revenue from products like GSM, MBB, IOT and Fixed connectivity.Maintained strong personalized business relations with top tier of the corporate accounts to ensure penetration in corporate sector while offering customized solutions and products for better customer experience.Coaching and developing of team while organizing annual performance for team members growth.

Promoted to management position to recruit, train and supervise 25+ relationship managers. Foster an environment in which corporate & individual customers enjoy high levels of service and employees are motivated to deliver top performance. -Exemplified second-to-none service delivery in all interactions with customers resulting in improved customer retention by 18%.-47% revenue growth in existing portfolio and 34% through new acquisitions.-Elevated customers-satisfaction index from 89% to 95.5% within three months; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.-Optimized customer interaction, created meaningful relationships built on instant rapport, and followed through on customer issues, that increased customer satisfaction. Earned a reputation for providing customer services excellence.-Coaching and mentoring of the team for providing proactive customer facilitation.-Restructured customer services to maximize performance, achieve a cultural shift and increase frontline responsibilities.

Part of priority services team – new initiative in the telecom industry, that has won recognition both within the Etisalat group and globally. Developing new and expanding existing High Net worth Customer relationships for new business. Cross selling Ufone products to existing set of customers through effectively managing team of Relationship Managers.•Servicing the high net worth and ultra-high net worth customers.•Maintained minimum churn level within the assigned portfolio for revenue maximization.•Plans and conducts special sales initiatives and events for prospective and existing clients. •Consistently held positions both in sales and customer satisfaction rankings.

Serving as Assistant Manager, customer care and supervising 4 regional service centers.Promoted to lead a team 4 service center In-charges, 4 supervisors and 20 customer care executives in service center operations. Collaborate with Customer Care Manager to create strategic plans to enhance customer satisfaction. Provide employees with tools to maintain and increase service levels to both internal and external customers. Work closely with other departments to promote sales contests, clarify information, and distribute reports. Gather, analyze, and report daily/weekly/monthly sales and service statistics.

Promoted to supervise availability of top-notch service to both internal and external customers. Managed Faisalabad Service Center as per defined policies & procedures for customer satisfaction and alleviated delicate situations with professionalism and sensitivity. Assisted Training Manager in creating and updating training materials. Prepared weekly reports for Customer Care Manager.

Served as Customer Service Representative for Ufone to handle customer complaints.Interfaced with customers to identify needs, field questions, and facilitate connection sales. Researched and resolved complaints to ensure customer retention and satisfaction. Coached and mentored new employees in customer-service processes and company policies.•Participated in implementing new paperless process, resulting in streamlined operations.•Dramatically enhanced customer-satisfaction ratings by ensuring a high degree of accuracy in information flow to customers.