-Guide and manage overall Hub operations with in the store while assisting with day to day operational tasks:-Oversee Hub Coordinator. 1. Review hub performance and areas of concern, develop plans for improvement.2. Insure all aspects of Hub operations are maintained for peak efficiency.3. Develop and manage Auto Zone Hub team.4. Maintain staffing needs and when necessary implement recruitment and hiring plans to meet business needs.-Oversee Hub Inventory Manager:1. Review inventory management accuracy and completion.2. Participate actively in the inventory management process.3. Insure the daily overstock replenishment of merchandise to the sales floor.-Ride with Hub route drivers to visit Satellite stores within the Hub Market. 1. Visit each satellite store within the Hub Market every quarter.2. communicate with satellite Stores that Hub level of service is meeting commitment.3. Each satellite store has the correct order received on time.4. Verify satellite stores have a designated drop off and returns location for the route drivers.5. Review with store management staff that satellite stores are receiving Hub orders in timely manner.-Conduct weekly calls with Hub Market satellite stores.1. Recognize top performers and identity under-performing stores to discuss areas of apportunity and ideas to improve performance. 2. Discuss and work to resolve any issues that satellite stores are experiencing.3. Daily/weekly communication with Hub coordinator and inventory manager, discuss opportunities in inventory, deliveries, Plan-o-grams and overall Hub processes.

-Managed total store level operations, including staff hiring, training, evaluation and work schedules.-Handled budget planning and tracking, accounting and payroll. -Prepared sales proposals based on customer needs and expectations-Prepared sales presentations to create product understanding and awareness-Coordinated inventory control, receiving; merchandising and store maintenance.-Established solid, positive and productive work environment by understanding the role and the needs of all team members.-Resolved customer issues that have been escalated and provide every customer a solution.-loss prevention initiatives, successfully reducing shrink by $15,500 per year-Sales Force software was used to handle all the commercial customers issues and weekly sales.

- Monitor coverage of respective areas of the sales floor to meet and exceed sales goal.- Deliver proper selling strategies, customer payments and inventory control procedure.- Utilize daily store metrics to track progress towards daily financial goals.- Give consistent and objective performance feedback on regular basis to all direct reports- Periodically act as the opening manager, closing manager, or manager on duty.- Resolve customer issues that have been escalated and provide every customer a solution.- Lead associates to maximize sales opportunity.

- Improve overall store sales and achieve daily sales goal for the department.- Periodically act as sales floor leader and Demonstrate no-customer left behind attitude- Ensure new products are available on sales floor- Review store performance every hour to set daily financial goals for associates.- Make sure new employees have product knowledge to sell effectively.- Provide recommendations to customers in order to increase- Handle Geek Squad online orders and walk in orders.