Salman Khan Email & Phone Number

Sydney, New South Wales, Australia

• Providing excellent technical assistance through phone, email, in-person, and the ticketing system and escalation of unresolved cases to higher level and ensuring resolution.• Utilized remote tools such as TeamViewer, Remote Desktop Connection, Anydesk, Teams and Zoom to facilitate efficient problem resolution.• Troubleshooting Microsoft windows issues related to updates and upgrades, system performance, password recoveries, device drivers, windows configurations, settings and BSOD errors.• Onboarding and offboarding of users into company's server, assigning to organizational units and to security groups depending on company's requirements and password resetting.• Implementing group policies, NTFS permissions, creating personal drives and granting the access to company's drive and managing application restrictions.• Troubleshooting basic networking issues of DHCP, static IP addressing, DNS server, routers, switches and network cables.• Managed printer connections, installation of required drivers and spoofing issues.• Migrated users from on premises AD to cloud Microsoft Entra ID using Azure AD connect.• Managing Office 365 such as creating new users and groups, performing password resets and overseeing shared mailboxes.• Creating shared mailbox and managing exchange mailbox sharing policy, setting auto replies and mail forwarding in exchange online.• Created and managed MS outlook accounts, including signature assignments, automatic response setup, external account additions, mail forward and delegation and PST backup file creation.• Deployed operating systems with boot able media and network, Installed and configured computer hardware peripherals.• Managing MS Intune services such as device enrollment, software packaging and deployment, Mobile Device Management.

Sydney, New South Wales, Australia

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Providing service to the customers on POS and cash handling.Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.Streamlined communication between customer and internal departments for timely issue resolution.Assisting the customers with system related issues on self-service counters.Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.

Master Of Science - Ms, Master Of Networking

Bachelor Of Technology, Electronics And Communications Engineering

Master Of Science, Networking