• Managing connection of transitioning and new customer’s services from Copper to Fiber lines.• Scoping order received in kitty. Verifying details with the form submitted by onshore sales team.• Checking if the correct hardware devices have been sent according to the requirements.• Booking/Rescheduling appointments for the customer according to their preference.

E-channel Management: Marketplace like Snapdeal, Flipkart, Amazon, Ebay India, Shopclues, Paytm, Own Website – thebodycare.co.in worked in Retail Model and Marketplace Model both.Warehouse Operations:Factory Co-ordination, Inventory Management, Packing Material Vendor Co-ordination, Sales Co-ordination, Accounting (Tally ERP9)

E-channel Management: Marketplace like Snapdeal, Flipkart, Amazon, Ebay India, Shopclues, Paytm, Own Website – thebodycare.co.in worked in Retail Model and Marketplace Model both.Product and Category Management: Uploading & Listing of Products, Images, Content-Attributes, Categories, Quality description.Image Team Management:Co-ordinating with Photographer and Graphic Designer for Images, catalogue.Transaction Management: Co-ordinating with marketplaces for dispatches, returns, refunds, replacements, stock updates, payments & issues etc.Customer Relationship Management:Handling customer complaints & resolving customer queries, order status, returns, refunds etc and calling customers for feedback.Creating & Processing Purchase Orders, Co-ordinating with suppliers for in-time delivery, order tracking and stock updates.Creating & Scheduling consignments for product replenishments at fulfilment center.Co-ordinating with logistics partners for consignment pickups and delivery at fulfilment center.Handling end-to-end operations for online order processing, vendor management, Invoicing.Warehouse Team Management:-Daily order dispatches, Invoicing in ERP software, Pickup booking, Packing material managing.-Daily returns, replacement, Refund case, replenishment, AWB update.-Stock/Inventory update.Website Management/Promotions/Marketing:-Product Analysis, Google Anayltics, Google adwords, Social Media(facebook), Discounts, Margins, Profitabilty.-Market research on analysing competitor's prices, content, products, activities.-Managing team including training them on-job, assigning & allocating tasks, quality checking & reviewing their work.Social Media Marketing:-Running campaigns on facebook and instagram(Creating adverts on both).-Co-ordinating with designer for image content.-Content writing and Copywriting.--> Responsible for all online activities.--> Creating and maintaining online business plan.--> Keeping current knowledge of online trends.