About my experience at Pakistan's Largest Local Coffee Shop Chain 'Coffee Wagera' as General Manager, I used to manage and supervise following departments/components during my 5-year time period; divided into 4 parts for better understanding:Part 1: Routine operations-Hiring & Training-HR policies & benefits-HR training manual-Sales training (pitch, focus, targets, offers, etc)-Marketing & Promotions-Content & Designs-Social Media Management (Facebook, Instagram, Google, YouTube)-Customer Service-Complaint Management-Quality Control-Hygiene & Safety-R&D-Staff management-Costing & Business model-Supply chain & Procurement-Supplier / vendor management-Website / Ecommerce management-App / Loyalty system management-Collaborations (FoodPanda, Bogo, etc)-Legal management (monthly tax filing, SRB compliances, etc)Part 2: Opening new branch-Location/shop research and finalize-Interior design / plan-Shop construction as per the finalized layoutPart 3: Setting up new branch-Supplies setup-Services setup (internet, POS, card machine, etc)-Legal setup (company, NTN, SRB, taxation, etc)-Digital setup (social media accounts, google map, etc)-Website setup (aggregation)-App / Loyalty system (aggregation)-Aggregations (FoodPanda, Bogo, etc)-Testing (performance, system, security, etc)-Launch (plan, offers, influencers, etc)Part 4: Franchising-Franchising model-Franchising contracts-Franchisee meetings and onboarding-Franchisee management