Salman Shareef Email & Phone Number

Oshawa, On, Ca

Oakville , On , Canada

•Monitored and maintained Veeam, Network and Cloud (Azure/AWS) components according to established guidelines and best practices.•Identified and categorized equipment issues, responding to calls-for-service to maintain SOC (Service Operation Center) effectiveness.•Orchestrated and led shared projects, collaborating with Platform team to configure and maintain network monitoring thresholds.•Expertise in infrastructure monitoring, Network performance monitoring, Application performance monitoring. •Collaborated with platform team to report defects, manage project deliverables, and provide Quarterly Business Reviews (QBR) Reports to clients.•Worked closely with customers to identify ongoing network & infrastructure issues causing over all noise on monthly basis by sharing vitals and alert analysis report.•Worked closely with Vendors such as Cisco, Microsoft, Park Place, and multiple ISPs to maintain optimum levels of communication to resolve client issues effectively and efficiently.•Actively listened to customers, handled P1/P2 escalation and actioned them with in SLA.•Worked as a contributor for "Project Star" in implementing and deploying the new monitoring tool "Logic Monitor" and ticketing tool "ServiceNow".•Expertise in managing cloud, databases / data warehouse & infrastructure alerts and triaging them.•Knowledge of IT Service Management.•Responsible for training new hires , contributed in multiple knowledge article on various process and key procedures for the NOC.•Worked with platform team in assisting automation for most of the technologies tower such as Hybrid Infrastructure & Public Cloud (Azure/AWS).

Toronto, Canada Area

•Maintained communication networks, monitored network performance, and resolved any technical issues.•Collaborated with colleagues on the improvement of network infrastructure in order to increase quality, reliability, effectivity, and reduce expenses.•Installed and configured network devices, including routers, modems, hubs, switches, wireless APs, and WLAN controller•Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations.•Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.•Monitored residential network capacity and performance, as well as diagnosed and resolved residential network problems.•Worked closely with customers to identify business needs, including costs and benefits of implementing computing solutions.•Analyzed and produced recommendations on continuous network improvements.•Prepared operational reports, including trouble resolution and analysis, project status, equipment and network requirements.•Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy, and functionality.

Toronto, Ontario, Canada

Analyzing & monitoring network performance for Residential and Enterprise Customers.Assisting NOC Manager in the development of NOC processes and procedures to enhance the performance.Participate in problem reviews, root cause analysis, problem resolution and trend analysis Monitoring network alarms and escalating issues to the concern department with 360 follow up until the issue is resolved.Providing solution to minimize network issues occurring and to minimize Mean Time Between Failure (MTBF).Monitored network equipment daily operations for efficiency and safety to ensure that all applicable regulatory requirements were followed.Preparing Monthly/ Weekly network service trends, night activities & network service level KPI’s reports.Reviewing network tickets booked by Tier 1 & Tier 2 & taking follow up with the concern section to enhance MTTR.

Ajman, Ajman, United Arab Emirates

Monitored & analyzed Mobile (2G/3G/HSPA/LTE), IDD, and VOIP, Core (CS/PS), Fixed (IPTV, Video Streaming, Fixed LTE, and Internet), Applications (YouTube/Facebook/Twitter etc.), VAS & Roaming services nationwide.Reviewed, analyzed and maintained the system network along with its surveillance, first level fault acknowledgment, and troubleshooting of network nodes via QlikView/ Oasis/ uPM/ eoLive/ Eniq/ U2000/ Citrix & PRS.Identified and escalated network issues to concerned section and field maintenance for further troubleshooting and resolution.Conducted the new tools analysis, evaluated vendor partnership, testing & acceptance plus OLA/ SLA with internal department and vendors.Researched and performed major RF optimization and RF strategy changes for mobile access, mobile core and KPIs analysis; to measure customer service reflection impacts on daily, weekly, monthly and major events/ network activity benchmark reports and KPIs trend/ analysis.Optimized network by providing recommendations and corrective action to improve existing network and service quality to achieve desired targets.Collected and reported feedback to top management on the effectiveness of strategies, performance and quality per service, device, location, and vendor utilizing Geo-Location and probes tool SIGOS.Trained and mentored technicians for Network Operations Process and guiding them till they were fully trained. Maintained service delivery level within the agreed SLAs using vendor tools.Coordinated concerned teams in development, integration, and modification related to system hardware and software.Conducted the activities of network equipment maintenance, and reliability concerns with preventative maintenance program to improve productivity and efficiencies.Monitored network equipment daily operations for efficiency and safety to ensure that all applicable regulatory requirements were followed.

Pakistan

Monitored Network Operations for ZTE South Region Telenor Swap during Pre-Launch & Post-Launch swap activities.Coordinated with RF Team, BSS Team and On-site contacts for resolving technical issues.Analysed & monitored network incidents and resolved all issues that occurred on same.Developed and implemented all network maintenance activities. Evaluated policies and technical procedures and updated processes whenever required.

Pakistan

•Perform installation, commissioning, testing and troubleshooting of telecom equipment;•Responsible for design verification, configuring, troubleshooting and installation of telecom systems, information technology systems and solutions;•Inspect RF projects including connections and installation specification, powering up and test functionality of installed equipment;•Collect and review customer requirements, conduct analysis, design and prototype system architecture as per customer specification;•Prepare project plans, scope and documents to guide the execution and control of telecom network implementation and expansion projects;•Perform various telecommunications equipment upgrades, routine inspection, and system diagnosis for the live network;•Manage communications between the customer, vendor and senior management;•Assist technical team in their design, develop, integrate and installation tasks and provide technical support, including identifying problem incidents with their subsequent resolutions;•Plan and perform Cisco network installation and maintenance;•Perform other technical assignments of Network Engineer as per assignments; •Developed, implemented and verified the technical procedures, SOPs and network data forms

Master Of Engineering - Meng, Computer Systems Networking And Telecommunications

Master Of Science - Ms, Computer Systems Networking And Telecommunications

Master'S Degree, Mobile And High Speed Telecommunication Networks

Bachelor Of Engineering (Be), Electrical And Electronics Engineering

Master Of Science - Ms, Computer Systems Networking And Telecommunications

Master Of Engineering - Meng