-Monitored and maintained network infrastructure, ensuring minimal downtime and-resolving issues related to connectivity, performance, and security.-Handled Level 1 escalations by diagnosing network issues using tools like Wireshark and-SolarWinds,troubleshooting switches, routers, and firewalls.-Managed tickets efficiently using platforms like ServiceNow, adhering to SLAsfor issue resolution and escalation to higher levels when required.-Configured network devices such as routers, switches, and wireless access points, ensuring optimal performance.-Provided technical support to end-users for network-related issues, improving customer satisfaction through effective communication and problem solving.-Maintained accurate records of network configurations, incidents, and resolutions, creating knowledge base articles for recurring issues.-Worked closely with senior engineers and the IT team to implement network changes and upgradeswhile minimising service disruption-Configuration and Trouble shooting of Routing Protocols like RIP Version2, EIGRP, OSPF.

• Monitored and maintained network infrastructure to ensure minimal downtime and resolve connectivity, performance, and security issues.• Handled Level 1 escalations by diagnosing network issues using tools like Wireshark and SolarWinds, troubleshooting switches, routers, and firewalls.• Managed tickets efficiently using platforms like ServiceNow, adhering to SLAs for issue resolution and escalating when necessary.