INTERNAL SALESKey areas: Inbound UnsoldEstablishing rapport with the customersGaining strong leads from new and existing customersIdentifying customer’s mobility needsSelling the benefits of the Acorn StairliftsWorking to achievable targetsMaking a high volume of outbound calls on a daily basis. Keeping notes of calls, activities and updating information in a proprietary customer database.Following-up with contacts and setting new appointments… Show more INTERNAL SALESKey areas: Inbound UnsoldEstablishing rapport with the customersGaining strong leads from new and existing customersIdentifying customer’s mobility needsSelling the benefits of the Acorn StairliftsWorking to achievable targetsMaking a high volume of outbound calls on a daily basis. Keeping notes of calls, activities and updating information in a proprietary customer database.Following-up with contacts and setting new appointments for our field representatives Following up on unsold – surveys conducted but not sold onsiteConverting unsolds to salesArranging and scheduling installationsTaking after-sales calls and assisting clients telephonically to resolve breakdown (error codes)If breakdown cannot be resolve telephonically, arrange and schedule breakdown callsFollowing up on payments (Deposits and final balances)Completing of order forms and recording orders on systemReporting to Finance Department at Head-Office with regards to payments Show less

RECEPTIONIST/ADMIN ASSISTANT/INTERNAL SALES/CUSTOMER CAREScreening and redirecting of all incoming calls & Recording of all telephone messagesCompiling, typing and sending out of all quotations (workshops & sales) & Filing of all quotationsControlling Monthly Staff Attendance RegisterTyping of Managing Directors letters & memorandumsMonitoring the Answering Machine & MessagesMonitoring of Incoming Post & Sales BrochuresTravel arrangementsControlling of front… Show more RECEPTIONIST/ADMIN ASSISTANT/INTERNAL SALES/CUSTOMER CAREScreening and redirecting of all incoming calls & Recording of all telephone messagesCompiling, typing and sending out of all quotations (workshops & sales) & Filing of all quotationsControlling Monthly Staff Attendance RegisterTyping of Managing Directors letters & memorandumsMonitoring the Answering Machine & MessagesMonitoring of Incoming Post & Sales BrochuresTravel arrangementsControlling of front gate at Reception & Traffic FinesRecordkeeping of Purchase Orders receivedKeeping the following up-to-date:- Internal Telephone List; Birthday List & Quote listAnnouncing all visitors to the relevant people Up-keeping of Reception Area (including photocopier)Managing Director’s filingOrdering & controlling of stationaryTaking Minutes of Production MeetingsRecordkeeping of outgoing post PLUS: Internal Sales (Telephonically & Walk-In Clients) Helpdesk & Customer Care – dealing with customer complaints Admin Assistant to the Sales Team & the Managing Director. Show less

DEBT COLLECTINGManagement of subordinatesPreparation & forwarding of Garnishee Orders to Courts and SheriffsFiling of Garnishee OrdersFaxing (Correspondence: Letters, Balances, etc.)Scanning (Letters, Balances, Recission of Judgements, etc.)Telephonically following up on accountsReceipting/allocating payments to relevant accountsIdentifying of payments on Bank statementsAttending to CorrespondenceDiary managementControl incoming and outgoing calls… Show more DEBT COLLECTINGManagement of subordinatesPreparation & forwarding of Garnishee Orders to Courts and SheriffsFiling of Garnishee OrdersFaxing (Correspondence: Letters, Balances, etc.)Scanning (Letters, Balances, Recission of Judgements, etc.)Telephonically following up on accountsReceipting/allocating payments to relevant accountsIdentifying of payments on Bank statementsAttending to CorrespondenceDiary managementControl incoming and outgoing calls according to set standards, procedures and monthly targets Ensure that appropriate communication, training and documentation is in place for all services offered by the companyEnsure that staff and team productivity levels are maintained to achieve set goalsProvide analysis and reports relating to monthly targets of subordinatesControl switchboard/reception duty rosterControl sundry payments/petty cashControl attendance registerRecruiting personnel for branch (interviewing and training)Internet & E-mail, MS Excel & MS Word Show less

RETAIL Cashier Cash-Office (Retail)Customer Care (Retail)Stock Taking (Retail) Balancing of Cash Collected ReportsBalancing of Refunds ReportLiaising with Administration Managers at StoresJournal (SAP) MS ExcelMS WordInternet & E-mail General office duties