Salonee Maurya Email & Phone Number

Pune, Mh, In

Pune, Mh, In

Pune, Maharashtra, India

Led Incident Management processes for the EMEA region, ensuring adherence to SLAS and drivingcontinuous improvement initiatives.Tracked and analyzed incidents and problem tickets, performing trend analysis to identify recurring issues and root causes.Hosted daily SCRUM meetings to delve into issue occurrences and correlate root cause analyses, fostering a culture of problem-solving and collaboration.Improved SLA adherence from below 80% to 80% by optimizing incident management… Show more Led Incident Management processes for the EMEA region, ensuring adherence to SLAS and drivingcontinuous improvement initiatives.Tracked and analyzed incidents and problem tickets, performing trend analysis to identify recurring issues and root causes.Hosted daily SCRUM meetings to delve into issue occurrences and correlate root cause analyses, fostering a culture of problem-solving and collaboration.Improved SLA adherence from below 80% to 80% by optimizing incident management processes and driving continuous improvement initiatives. Achieved a 15% reduction in recurring incidents and a 30% decrease in resolution time for high-priority tickets. Show less

Pune, Maharashtra, India

Managed a team of five professionals, ensuring streamlined Problem Management processes.Oversaw Problem records, conducting detailed root cause analysis, and identifying permanent solutions in adherence to ITIL best practices.Implemented time-saving automation through macro creation for streamlined report generation.Resolved software-related issues and tickets in JIRA and SNOW raised by stores.Proactively managed Knowledge Management, organizing critical knowledge assets for… Show more Managed a team of five professionals, ensuring streamlined Problem Management processes.Oversaw Problem records, conducting detailed root cause analysis, and identifying permanent solutions in adherence to ITIL best practices.Implemented time-saving automation through macro creation for streamlined report generation.Resolved software-related issues and tickets in JIRA and SNOW raised by stores.Proactively managed Knowledge Management, organizing critical knowledge assets for easy access.Cultivated a collaborative culture and facilitated knowledge sharing to drive innovation.Ensured regular updates to maintain accuracy and relevance of knowledge resources. Improved resolution efficiency by 25% and reduced report generation time by 30% through automation. I also resolved 95% of software-related issues in JIRA and SNOW within SLA. Additionally, I enhanced knowledge management, leading to a 40% increase in resource usage and a 20% boost in team productivity. Show less

Pune Area, India

Developed customer communication plan for timely incident updates.Managed high-priority incidents, demonstrating composure and minimizing impact.Provided immediate emergency response and efficient incident management.Collaborated cross-functionally to execute customer incident response plans, resulting in quicker resolution times.Leveraged Telecom OSS expertise for effective network site recovery and vendor communication in Project Management.Conducted thorough Root Cause… Show more Developed customer communication plan for timely incident updates.Managed high-priority incidents, demonstrating composure and minimizing impact.Provided immediate emergency response and efficient incident management.Collaborated cross-functionally to execute customer incident response plans, resulting in quicker resolution times.Leveraged Telecom OSS expertise for effective network site recovery and vendor communication in Project Management.Conducted thorough Root Cause Analysis (RCA) to enhance service performance.Demonstrated strong problem-solving skills in resolving complex technical issues.As an Incident Problem Manager, I improved incident resolution times by 20% through cross-functionalcollaboration and developed a customer communication plan that reduced response time by 25%.I effectively managed high-priority incidents, leveraging Telecom OSS expertise to achieve a 30% faster network site recovery, and enhanced service performance by resolving 90% of issues identified in Root Cause Analysis (RCA). Show less

Jamshedpur Area, India

Worked on the project of Auto Data Transfer with Database

Bachelor Of Technology - Btech, Computer Science And Technology

Science, Information Technology, 74.95%

Activities and Societies: Winner for a interschool debate competition