Salonee Pusalkar Email & Phone Number

Waterloo, ON, CA

Kitchener, Ontario, Canada

• The company's main focus is on providing parking services to clients, such as the one they have for Grand River Hospital in the KW area, and my job is to assist customers with their parking-related needs and inquiries.
• Acted as primary contact for over 1,000 customers at Grand River Hospital, addressing parking inquiries, complaints, and requests.
• Offered wayfinding assistance and guidance, ensuring smooth traffic flow and compliance with parking regulations, resulting in a 15% reduction in parking violations.
• Performed various roles, including administrative support, handling records, managing schedules, and providing phone support, elevating office efficiency by 30%.
• Resolved escalated customer issues, achieving a 95% resolution rate and increasing customer satisfaction ratings by 10%.

Mumbai, Maharashtra, India

• During my tenure as a trainee under structural engineer, I executed the site inspection and structural audit.
• Conducted structural audits for ten high-profile commercial and residential buildings, increasing safety compliance by 25% and providing repair solutions to reduce repair time by 20%.
• Performed on-site inspections and structural investigations of 500,000 square feet of property to identify defects and potential hazards, mitigating safety risks by 20%.
• Prepared detailed audit reports with findings and recommendations and facilitated implementation of corrective actions within two weeks.
• Provided technical guidance, estimated repair costs with 90% accuracy, and collaborated with clients and contractors on structural design, leading to a 25% improvement in client satisfaction.

Mumbai, Maharashtra, India

• During my tenure with Offstream as a Project Coordinator Intern, I was the primary point of contact (POC)
• Created and presented daily work progress reports to senior management, improving data accuracy by 15% and boosting decision-making efficiency for projects valued at $2 million.
• Coordinated two major refinery shutdowns, overseeing a team of 10 inspectors with completing projects 20% ahead of schedule, saving $150,000 in operational costs.
• Coordinated project timelines using Microsoft Project, ensuring 95% of tasks were completed on schedule and within budget, leading to a 30% improvement in budget management.
• Liaised between the company and clients such as BPCL and Reliance, ensuring regular communication and boosting client satisfaction by 20% through timely updates and issue resolution.
• Organized and participated in meetings with project stakeholders, including End Users, clients, contractors, and internal teams, to discuss progress, address issues, and plan next steps.

Mumbai, Maharashtra, India

• Tutored civil engineering diploma students in all subjects, showcasing strong subject expertise and effective communication.
• Developed tailored lesson plans to accommodate diverse learning styles, fostering an inclusive environment.
• Promoted critical thinking and problem-solving skills essential for engineering through practical examples.
• Provided constructive feedback, enhancing students’ confidence and academic performance.

Advanced Building Systems

Project Management, Distinction

Bachelor Of Engineering - Be, Civil Engineering

Foundation Degree, Civil Engineering, Distinction