Janne Salonen Email and Phone Number
Janne Salonen work email
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Janne Salonen personal email
10 years managing people, past few years in senior leadership positions with P&L responsibility. Client management and sales experience up to C-level. I'm extremely interested in strategy and analytics, excited about technology and digitalization. International background (lived in Belgium, Switzerland), graduate of the French-Finnish School of Helsinki, C2 in English and decent French. My ultimate goal? A happy and balanced life with an engaging carreer and enough time for my friends and family!
Lindström
View- Website:
- lindstromgroup.com
- Employees:
- 1362
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Business Unit DirectorLindström Aug 2024 - PresentTurku, Southwest Finland, Finland
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Vice President, Dynava FinlandDynava Oy Jan 2021 - Jul 2024Helsinki, Southern Finland, Finland- Deputy CEO (02/2024)- CEO Dynava Customer Service (Cyprus) Ltd (01/2024) - Responsible for sales, customers, products, business development, production and personnel in Finland. - Member of the company's Nordic management team, reporting to the CEO - Country-level P&L responsibility- Client relationship management up to C-level- Sales and revenue growth, managing sales team- Marketing, brand, outsourced marketing partner- Vendor management and… Show more - Deputy CEO (02/2024)- CEO Dynava Customer Service (Cyprus) Ltd (01/2024) - Responsible for sales, customers, products, business development, production and personnel in Finland. - Member of the company's Nordic management team, reporting to the CEO - Country-level P&L responsibility- Client relationship management up to C-level- Sales and revenue growth, managing sales team- Marketing, brand, outsourced marketing partner- Vendor management and coordination- Strategy, planning, execution Show less -
Director Of OperationsEniro Finland Jan 2020 - Dec 2020Helsinki, Turku, Tampere, Kajaani, RovaniemiIn charge of the daily CS operations in our five production sites and the 400 wonderful people that work in them. - Service level agreements (SLAs) and performance metrics- Cost optimization and budget management- Call center operations and management- Continuous improvement and process optimization- Complaint handling and resolution- Reporting and analysis of customer service metrics
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Business Development ManagerEniro Finland Sep 2018 - Dec 2019Helsinki Area, FinlandVarious strategy and operations related projects, focus on operational excellence. In 2019 I was in charge of shaping a new organizational model by integrating the business unit bought from Elisa to the existing Dynava business. Creating operating models and processes that meet the ISO 9001 standards and making sure our company is perfectly built to execute its strategy. In 09/2019 a new model was implemented and in 12/2019 our ISO9001 certificate was renewed.
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Customer Service Operations ManagerSentraali / Oy Eniro Finland Ab May 2018 - Sep 2018Turku Area, Finland[Elisa sold its outsourced customer service business unit in 5/2018 to Dynava]Responsibility for the site, overseeing almost 200 client accounts and leadership of 80 people including 3 Team Managers and 5 specialists. Elisa and Dynava provide outsourced customer service and SoMe moderating services for some of the most trusted brands in Finland. I was also in charge of our workforce management of 100+ customer service agents. My goal was to optimize our production while taking… Show more [Elisa sold its outsourced customer service business unit in 5/2018 to Dynava]Responsibility for the site, overseeing almost 200 client accounts and leadership of 80 people including 3 Team Managers and 5 specialists. Elisa and Dynava provide outsourced customer service and SoMe moderating services for some of the most trusted brands in Finland. I was also in charge of our workforce management of 100+ customer service agents. My goal was to optimize our production while taking into account the holy trinity of SLAs, profitability and employee satisfaction. Forecasting accurately millions of yearly contacts , optimizing hundreds of shifts monthly and reacting to unexpected changes daily were my main duties. Show less
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Customer Service Operations ManagerElisa Jan 2016 - May 2018Turku, Helsinki01/2018-08/2018 Head of Workforce ManagementManaging day-to-day operations and leading two customer service sites of over 70 employees, including 5 Team Managers. The assignment was a combination of management, client interaction as well as both planning and executing strategy. -
Team ManagerElisa Mar 2015 - Jan 2016Tampere, TurkuLeading a team of customer and sales representatives in Elisa's Customer Interaction Services department. My team consisted of 15-25 talented and dedicated individuals but I had around 60 Elisians in total working for my accounts. Around half of my time was spent on day-to-day management and helping my team succeed. Recruiting new talent (over 20 new recruits), communicating and implementing the company's strategy, setting and surpassing performance targets for speed, efficiency, sales and… Show more Leading a team of customer and sales representatives in Elisa's Customer Interaction Services department. My team consisted of 15-25 talented and dedicated individuals but I had around 60 Elisians in total working for my accounts. Around half of my time was spent on day-to-day management and helping my team succeed. Recruiting new talent (over 20 new recruits), communicating and implementing the company's strategy, setting and surpassing performance targets for speed, efficiency, sales and quality were just some of my responsibilities. The other half of my day was dedicated to selected accounts of which I was responsible for. Meeting with and reporting to clients regularly, operating as the lead point of contact for any related matters and developing these accounts were my most important operational duties. I also played a key role in the delivery of new services, handling the process from the signing of the contract to the service going live. Show less
Janne Salonen Skills
Janne Salonen Education Details
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Economics, Business Law -
Economics, International Business
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Exchange Semester -
The French-Finnish School Of HelsinkiFinnish Matriculation Examination -
Industrial And Product Design
Frequently Asked Questions about Janne Salonen
What company does Janne Salonen work for?
Janne Salonen works for Lindström
What is Janne Salonen's role at the current company?
Janne Salonen's current role is Business Unit Director at Lindström.
What is Janne Salonen's email address?
Janne Salonen's email address is janne.salonen@tse.fi
What schools did Janne Salonen attend?
Janne Salonen attended Turku School Of Economics At The University Of Turku, Turku School Of Economics At The University Of Turku, Essec Business School, The French-Finnish School Of Helsinki, University Of Lapland.
What skills is Janne Salonen known for?
Janne Salonen has skills like Management, Economics, Social Skills, Sales, English, Customer Service, Information Technology, French, Solution Selling, Strategy, Leadership, Outsourcing.
Who are Janne Salonen's colleagues?
Janne Salonen's colleagues are Frida Barabasi, Harri Lehtokorpi, Brondon Wang, Olha Yavorska, Magdalena Lidia Wiech, Mikke Kinni, Jarmo Luhtanen.
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