Janne Salonen Email & Phone Number

Turku, Southwest Finland, Finland

Helsinki, Southern Finland, Finland

- Deputy CEO (02/2024)- CEO Dynava Customer Service (Cyprus) Ltd (01/2024) - Responsible for sales, customers, products, business development, production and personnel in Finland. - Member of the company's Nordic management team, reporting to the CEO - Country-level P&L responsibility- Client relationship management up to C-level- Sales and revenue growth, managing sales team- Marketing, brand, outsourced marketing partner- Vendor management and… Show more - Deputy CEO (02/2024)- CEO Dynava Customer Service (Cyprus) Ltd (01/2024) - Responsible for sales, customers, products, business development, production and personnel in Finland. - Member of the company's Nordic management team, reporting to the CEO - Country-level P&L responsibility- Client relationship management up to C-level- Sales and revenue growth, managing sales team- Marketing, brand, outsourced marketing partner- Vendor management and coordination- Strategy, planning, execution Show less

Helsinki, Turku, Tampere, Kajaani, Rovaniemi

In charge of the daily CS operations in our five production sites and the 400 wonderful people that work in them. - Service level agreements (SLAs) and performance metrics- Cost optimization and budget management- Call center operations and management- Continuous improvement and process optimization- Complaint handling and resolution- Reporting and analysis of customer service metrics

Helsinki Area, Finland

Various strategy and operations related projects, focus on operational excellence. In 2019 I was in charge of shaping a new organizational model by integrating the business unit bought from Elisa to the existing Dynava business. Creating operating models and processes that meet the ISO 9001 standards and making sure our company is perfectly built to execute its strategy. In 09/2019 a new model was implemented and in 12/2019 our ISO9001 certificate was renewed.

Turku Area, Finland

[Elisa sold its outsourced customer service business unit in 5/2018 to Dynava]Responsibility for the site, overseeing almost 200 client accounts and leadership of 80 people including 3 Team Managers and 5 specialists. Elisa and Dynava provide outsourced customer service and SoMe moderating services for some of the most trusted brands in Finland. I was also in charge of our workforce management of 100+ customer service agents. My goal was to optimize our production while taking… Show more [Elisa sold its outsourced customer service business unit in 5/2018 to Dynava]Responsibility for the site, overseeing almost 200 client accounts and leadership of 80 people including 3 Team Managers and 5 specialists. Elisa and Dynava provide outsourced customer service and SoMe moderating services for some of the most trusted brands in Finland. I was also in charge of our workforce management of 100+ customer service agents. My goal was to optimize our production while taking into account the holy trinity of SLAs, profitability and employee satisfaction. Forecasting accurately millions of yearly contacts , optimizing hundreds of shifts monthly and reacting to unexpected changes daily were my main duties. Show less

Turku, Helsinki

01/2018-08/2018 Head of Workforce ManagementManaging day-to-day operations and leading two customer service sites of over 70 employees, including 5 Team Managers. The assignment was a combination of management, client interaction as well as both planning and executing strategy.

Tampere, Turku

Leading a team of customer and sales representatives in Elisa's Customer Interaction Services department. My team consisted of 15-25 talented and dedicated individuals but I had around 60 Elisians in total working for my accounts. Around half of my time was spent on day-to-day management and helping my team succeed. Recruiting new talent (over 20 new recruits), communicating and implementing the company's strategy, setting and surpassing performance targets for speed, efficiency, sales and… Show more Leading a team of customer and sales representatives in Elisa's Customer Interaction Services department. My team consisted of 15-25 talented and dedicated individuals but I had around 60 Elisians in total working for my accounts. Around half of my time was spent on day-to-day management and helping my team succeed. Recruiting new talent (over 20 new recruits), communicating and implementing the company's strategy, setting and surpassing performance targets for speed, efficiency, sales and quality were just some of my responsibilities. The other half of my day was dedicated to selected accounts of which I was responsible for. Meeting with and reporting to clients regularly, operating as the lead point of contact for any related matters and developing these accounts were my most important operational duties. I also played a key role in the delivery of new services, handling the process from the signing of the contract to the service going live. Show less

Master Of Business Administration, Economics, Business Law

Bachelor Of Business Administration, Economics, International Business

Exchange Semester

Finnish Matriculation Examination

Basics Of Service Design, Industrial And Product Design